ImportantWe are currently experiencing issues with our telephone payment system which we will resolve as soon as possible.  In the meantime, you can still pay online. 

Cookies

Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site.

This website uses cookies. By continuing to browse this website you are agreeing to our use of cookies. You may restrict or block all cookies from this site using your browser settings. Some features on this site will not work if you do not allow cookies. 

We do not use cookies for collecting personal information about visitors to the website and we will not collect any information about you except that which is necessary for system administration of the web server. We will not share your information with any other organisations for marketing, market research or commercial purposes. For more information, see the Your data page.  

Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org

To opt out of being tracked by Google Analytics across all websites visit Google Analytics Opt-out

Cookie Name Purpose Retention More Information
Essential site cookie

AWSALB

AWSALBCORS

This cookie enables us to allocate server traffic to make the user experience as smooth as possible. A so-called load balancer is used to determine which server currently has the best availability. The information generated cannot identify you as an individual. 7 days  
Essential site cookie for our Online Forms

localtime
PHPSESSID
_lastlogin
SimpleSAMLSessionID

Cookies used by the forms package to enable it to work correctly. The Fault Reporting system and the Accord Card Top-Up Payments system require the use of session cookies to function. Cookie is deleted when you close your browser. https://support.granicus.com/s/article/govService-Cookie-Statement
APP_LANG Language used to view the site Cookie is deleted after 24 hours. https://support.granicus.com/s/article/govService-Cookie-Statement
Performance and Functional cookie for Online Forms COOKIE_MESSAGE This cookie is used to record if a user has accepted the use of cookies on the Online Forms site. Cookie is deleted after 6 months https://support.granicus.com/s/article/govService-Cookie-Statement
Aberdeen City Council cookie  cookie-agreed This cookie is used to record if a user has accepted the use of cookies on the Aberdeen City Council website. 8 days  
Google Analytics _gat
_gid
_ga
_utma
_utmb
_utmc
_utmz
These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited.    
Planning Application Search  accept Visitor to the website has accepted the terms and conditions of the Planning Application Search. Only Applies if user is accessing the Planning Application Search.    
Self Service for Council Tax and Benefits (Including E-Billing Subscription) ecitizenReqId Cookie used by this system to enable it to work correctly. Cookie is deleted when you close your  browser.  
LocalView mapping cookie LocalView(windowname) Persistent cookie is used by our online mapping facility to store the last viewed map.    
Google maps

MPRF
NID
PREF

Persistent cookie set by Google maps.   Terms of Service for Google Maps
Youtube VISITOR_INFO1_LIVE Persistent cookie set by Youtube – if viewing an embedded video on our web site.   Google Privacy Policy (Youtube)
Archives timeline - Dipity digital timeline website mc Timeline of events in Aberdeen and Aberdeenshire from 1179 - the year Aberdeen was confirmed as a Royal Burgh. Featuring both local events and events of national significance.    
Aberdeen City and Aberdeenshire Archives online public catalogue Archive.Catalog.Search Cookie used by this system to enable it to work correctly. Cookie is deleted when you close your browser.  
Did you find what you were looking for?

Status message

Please note, this form is anonymous, we can't reply directly to your feedback. If you would like to report an issue, make a complaint or suggestion, please Contact Us.