Emergency/Urgent Need
- You are at risk of abuse
- You have a significant disability or health problem, which is or will be a serious threat to your safety or independence
- You are terminally ill and need essential non-medical services to support you at home
- You live alone and are housebound and essential daily personal care needs are not being met or are only being met by placing you at serious risk
- Current care situation cannot continue because you have had significant difficulties in your present living conditions placing you at serious risk
- Due to a disability or health problem, vital family and other social relationships are at serious risk of breaking down, placing you at immediate risk.
High level of need
- You have a disability or health problem, which is or will be a significant threat to health, safety or independence
- You live alone and are housebound and essential daily personal care needs are not being met or are only being met by placing you at significant risk
- Essential daily care and support needs are being met by a carer whose health and wellbeing is significantly at risk
- Current care situation cannot continue because you have signficiant difficulties in present living conditions placing you at significant risk
- Due to disability or health problems, vital family and other social relationships are at serious risk of breaking down placing you at significant risk
- You are in hospital and cannot be discharged safely because of the circumstances described above
