COVID-19 Reopening FAQs

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Welcome back to Aberdeen Art Gallery

Frequently Asked Questions

The safety of our visitors and staff continues to be our top priority. We’ve put together some questions and answers about what to expect when you visit. If there’s anything else you’d like to know please email info@aagm.co.uk or call 03000 200 293.

 

 

Health and Safety

What safety measures are in place?

There are a range of safety measures in place to ensure that Aberdeen Art Gallery is a welcoming and safe place for visitors and staff, in line with Scottish Government guidance. This includes:

  • Enhanced cleaning, including interactive exhibits and toilets
  • Protective screens in the cafés
  • Hand sanitising stations
  • Additional COVID-19 health and safety training and provision for staff

 

Please do not visit the Gallery if you or anyone in your household has symptoms of Coronavirus.

We want you to have a safe and enjoyable visit. During your visit we ask you to:

  • Please keep your distance from others (2m)
  • Wear a mandatory face covering throughout the building except when seated in the café. Children under 5 do not need to wear a face covering.
  • Use the hand sanitiser provided
  • Wash your hands often, and for a minimum of 20 seconds
  • Follow the directional signage
  • Use contactless payment
  • If you have any questions our Museum Assistants will be pleased to help

 

What about Test and Protect?

To support NHS Scotland’s Test and Protect service we are recording the name, contact number and date of visit via the QR code. This information will be kept for 21 days. It will be used to enable NHS Scotland and statutory partners to contact anyone who has visited Aberdeen Art Gallery around the same time as someone who tests positive for coronavirus. Contacting people who might have been exposed to the virus is an important step in stopping the spread.

 

Your data:
https://www.aberdeencity.gov.uk/your-data/why-and-how-we-use-your-data/your-data-test-and-protect-aberdeen-city-council-buildings-and-venues

 

Do I need to wear a face covering?

In line with Scottish Government guidance, face coverings must be worn in all parts of the building except when seated in the café. Children under 5 are not required to wear a face covering.

 

Does the Art Gallery have VisitBritain's We're Good to Go status?
Yes - our new 'We're Good to Go' accreditation reassures you that we adhere to government and public health guidance.

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Should I book my visit in advance?

No, you don't need to book in advance.

To support NHS Scotland's Test and Protect service we are recording the name, contact number and date of visit via the QR code which you scan at the entrance when you arrive.

Contact details for each household will be kept securely for 21 days in line with data protection legislation.

https://www.aberdeencity.gov.uk/your-data/why-and-how-we-use-your-data/your-data-test-and-protect-aberdeen-city-council-buildings-and-venues

 

What are your opening hours

Monday 10am-5pm
Tuesday Closed
Wednesday - Saturday 10am-5pm
Sunday 10am-4pm

 

 

When you arrive at the Art Gallery


Can I park my car at the Art Gallery?

There is no on-street parking. The nearest public car parks are at Harriet Street and Bon Accord Centre or Denburn. For information about temporary traffic restrictions in the city centre to aid social distancing, new bus stop locations and Blue Badge parking please visit:
https://www.aberdeencity.gov.uk/services/coronavirus-covid-19/union-street-and-nearby-streets

 

Can I park my bike at the Art Gallery?

Yes, there are bike racks outside the Gallery.

 

Which entrance do I use?

Please use the main entrance on Schoolhill to enter and exit the gallery.

 

What do I do when I arrive?

A member of the Art Gallery team will ask you to scan the NHS Scotland's Test and Protect service QR code.

 

Will there be queues?

There might be a short wait while staff ask visitors to scan the NHS Scotland's Test and Protect service QR code. If you don’t want to wait, you can always come back later. Please note that there is no indoor or outdoor covered space for queueing. We’ll do our best to get visitors in quickly!


How long can I stay?

You can stay as long as you like (but we’ll ask you to leave at closing time!)


How do I find my way around?

Please follow the special signs and floors stickers indicating the direction of the visit.

For your safety, we've removed paper maps for the time being. You can download a gallery map from our website.

 

If you have any questions our Museums Assistants will be very happy to help. 

 

 

What's open?

Which parts of the Art Gallery will be open?

All areas will be open.


Are there any special exhibitions?

British Art Show 9 is open until 10 October 2021. Find out more here: British Art Show 9

For all our latest news keep an eye on our website, social media or sign up to our mailing list.

 

Will there be any events, activities and guided tours?

Yes, check our What's On page. You can also sign up to our mailing list to be the first to know of any new events coming.

 

What is there for children to do at the Art Gallery?

We’ve switched on most of our interactive displays again, which will be regularly cleaned. We’re sorry but we’ve had to remove visitor sketchbooks and dressing up items in Gallery 18. The Eye Spy interactive and still life drawing station in Gallery 7 are also unavailable for the time being, but we have re-introduced the other interactive activities in this gallery. There is still lots to see to keep your children entertained, including our Explorer labels with suggested activities and discussion points for families.

 

Will the Level 2 Terraces be open?

Yes but they may close sometimes due to weather conditions.

 

 

Toilets, facilities and access

Are the toilets open?

Yes. Some toilets may be closed at times throughout the day for regular cleaning.

 

What about the Changing Places Toilet?

The Changing Places Toilet on Level 2 is open - please use the lift to access. 

 

And lockers and buggy park?

Lockers and buggy park are closed at the moment. Buggies are permitted in the Gallery, but please do not bring bulky bags or luggage with you when you visit. There are no cloakroom facilities (you may wish to wear a light coat that you can carry!)

 

Is there an accessible entrance?

Yes

 

Can I use the lift?

Please help us keep the lift free for those who need it – use the stairs if you are able to, keeping to the left. We ask that only one family group or person uses the lift at a time.

 

Can I borrow a wheelchair?

There is a wheelchair available to borrow. It will be cleaned after every use.

 

 

Food and drink

Are the cafés open?

Yes. Protective screens are in place and food items will be individually wrapped where possible.

 

Shop

Is the shop open?

Yes. Please keep your distance from other visitors (2m). Contactless payment preferred.

 

Schools and learning

Can I bring a school or HE / FE group?

Please get in touch with our Learning team to discuss a future visit

 
Venue hire

For venue hire questions please contact us