COVID-19 Reopening FAQs

aagmfaqsmain

Welcome back to Aberdeen Art Gallery

Frequently Asked Questions

Aberdeen Art Gallery re-opens on Monday 26 April at 10am. The safety of our visitors and staff continues to be our top priority. We’ve put together some questions and answers about what to expect when you visit. If there’s anything else you’d like to know please email info@aagm.co.uk or call 03000 200 293.

 

 

Health and Safety

What safety measures are in place?

There are a range of safety measures in place to ensure that Aberdeen Art Gallery is a welcoming and safe place for visitors and staff, in line with Scottish Government guidance. This includes:

  • Fewer visitors in the building - we have introduced a free ticketing system to help us manage visitor numbers
  • A separate entrance and exit
  • Enhanced cleaning, including interactive exhibits and toilets
  • Protective screens in the cafés
  • Hand sanitising stations
  • Some one-way routes to help with physical distancing (these are indicated by special signage)
  • Additional COVID-19 health and safety training and provision for staff

 

Please do not visit the Gallery if you or anyone in your household has symptoms of Coronavirus.

We want you to have a safe and enjoyable visit. During your visit we ask you to:

  • Please keep your distance from others (2m)
  • Wear a mandatory face covering throughout the building except when seated in the café. Children under 5 do not need to wear a face covering.
  • Use the hand sanitiser provided
  • Wash your hands often, and for a minimum of 20 seconds
  • Follow the directional signage
  • Use contactless payment
  • If you have any questions our Museum Assistants will be pleased to help

 

What about Test and Protect?

To support NHS Scotland’s Test and Protect service we are recording the name, contact number and date of visit, either through our ticking system or via the QR code. This information will be kept for 21 days. It will be used to enable NHS Scotland and statutory partners to contact anyone who has visited Aberdeen Art Gallery around the same time as someone who tests positive for coronavirus. Contacting people who might have been exposed to the virus is an important step in stopping the spread.

 

Your data:
https://www.aberdeencity.gov.uk/your-data/why-and-how-we-use-your-data/your-data-test-and-protect-aberdeen-city-council-buildings-and-venues

 

Do I need to wear a face covering?

In line with Scottish Government guidance, face coverings must be worn in all parts of the building except when seated in the café. Children under 5 are not required to wear a face covering.

 

Does the Art Gallery have VisitBritain's We're Good to Go status?
Yes - our new 'We're Good to Go' accreditation reassures you that we adhere to government and public health guidance.

aagmGoodTo20GoScotland_small

 

 

Should I book my visit in advance?

We have introduced a ticketing system to help us manage the number of people in the building. Tickets are free and advance booking is advisable but not essential. You can arrive at any time on the day of your booked visit (up to 30 mins before we close) and stay as long as you like. Tickets will be available to book from Monday 5 April at 10am. If you have trouble booking online please contact us on 03000 200 293.

If you’d rather not book in advance, or decide to visit on the spur of the moment, you can scan the QR code at the entrance when you arrive.

To support NHS Scotland's Test and Protect service, contact details for each household will be kept securely for 21 days in line with data protection legislation.

https://www.aberdeencity.gov.uk/your-data/why-and-how-we-use-your-data/your-data-test-and-protect-aberdeen-city-council-buildings-and-venues

 

How do I book?

Tickets will be available to book from Monday 5 April. You can book a maximum of 6 tickets for your party. If you are unable to book online please call 03000 200 293 and a member of our staff will be happy to help you. Once you have booked you will receive an email confirmation and order number to bring with you when you visit.

If you are unable to book online please call 03000 200 293. Once you have booked you will receive an email confirmation and order number to bring with you when you visit.

 

What are your opening hours

Monday 10am-5pm
Tuesday Closed
Wednesday - Saturday 10am-5pm
Sunday 10am-4pm

 

When will tickets be released?

Tickets will be available to book from Monday 5 April at 10am. Tickets will be released in 3-week blocks to help us manage numbers and respond to changes in government guidance.

 

How many tickets can I book and can I bring a group?

You can book for small groups of up to 6 people from the same household. Please only book tickets for yourself and your household. This allows us to comply with NHS Scotland’s Test and Protect service. All members of the party must arrive together.

We are sorry that we are not able to accommodate large groups at this time, including schools.

 

I am a Friend of AAGM / Founder Patron / Corporate Member. Do I still need a ticket?

Yes – we advise that you book your visit in advance or scan the QR code on arrival.

 

I am a carer. Do I need to pre-book a ticket?

Yes – we advise that you book your visit in advance or scan the QR code on arrival.

 

I've changed my plans. Can I change my ticket?

Please let us know as soon as possible so we can make the tickets available to other visitors - email info@aagm.co.uk. You will then need to re-book for your preferred date.

 

I haven't received my confirmation email

Please check your junk or spam folder. If you still cannot find your confirmation please email info@aagm.co.uk with the details of your booking and we'll resend the confirmation. 

 

 

When you arrive at the Art Gallery


Can I park my car at the Art Gallery?

There is no on-street parking. The nearest public car parks are at Harriet Street and Bon Accord Centre or Denburn. For information about temporary traffic restrictions in the city centre to aid social distancing, new bus stop locations and Blue Badge parking please visit:
https://www.aberdeencity.gov.uk/services/coronavirus-covid-19/union-street-and-nearby-streets

 

Can I park my bike at the Art Gallery?

Yes, there are bike racks outside the Gallery.

 

Which entrance do I use?

We have introduced a one-way system and the new entrance is via the café doors near the lion memorial. The original entrance is now exit only.

 

What do I do when I arrive?

A member of the Art Gallery team will check you in with your pre-booked entry confirmation (either printed or on your smartphone) or you can scan the QR code.

 

Will there be queues?

There might be a short wait while staff check visitors in. If you don’t want to wait, you can always come back later. Please note that there is no indoor or outdoor covered space for queueing. We’ll do our best to check visitors in quickly!


How long can I stay?

You can arrive at any time (up to 30 mins before closing) and stay as long as you like (but we’ll ask you to leave at closing time!)


How do I find my way around?

Please follow the special signs and floors stickers indicating the direction of the visit.

For your safety, we've removed paper maps for the time being. You can download a gallery map from our website.

 

If you have any questions our Museums Assistants will be very happy to help. 

 

 

What's open?

Which parts of the Art Gallery will be open?

All areas will be open, except the Level 2 BP Special Exhibition Galleries. Our next exhibition opens on 10 July - British Art Show 9


Are there any special exhibitions?

Our next special exhibition is British Art Show 9 which opens on Saturday 10 July. Find out more here: British Art Show 9

For all our latest news keep an eye on our website, social media or sign up to our mailing list

 

Will there be any events, activities and guided tours?

We are working on new programmes and details will be announced on our website and social media in due course. You can also sign up to our mailing list to be the first to know.

 

What is there for children to do at the Art Gallery?

We’ve switched on most of our interactive displays again, which will be regularly cleaned. We’re sorry but we’ve had to remove visitor sketchbooks and dressing up items in Gallery 18. The Eye Spy interactive and still life drawing station in Gallery 7 are also unavailable for the time being, but we have re-introduced the other interactive activities in this gallery. There is still lots to see to keep your children entertained, including our Explorer labels with suggested activities and discussion points for families.

 

Will the Level 2 Terraces be open?

The South Terrace looking down Belmont Street will be open. The West Terrace will remain closed for the time being.

 

 

Toilets, facilities and access

Are the toilets open?

Yes. Some toilets may be closed at times throughout the day for regular cleaning.

 

What about the Changing Places Toilet?

The Changing Places Toilet on Level 2 is open - please use the lift to access. 

 

And lockers and buggy park?

Lockers and buggy park are closed at the moment. Buggies are permitted in the Gallery, but please do not bring bulky bags or luggage with you when you visit. There are no cloakroom facilities (you may wish to wear a light coat that you can carry!)

 

Is there an accessible entrance?

Yes, both the new entrance and exit have level access.

 

Can I use the lift?

Please help us keep the lift free for those who need it – use the stairs if you are able to, keeping to the left. We ask that only one family group or person uses the lift at a time.

 

Can I borrow a wheelchair?

There is a wheelchair available to borrow. It will be cleaned after every use.

 

 

Food and drink

Are the cafés open?

Yes. Protective screens are in place and food items will be individually wrapped where possible.

 

Shop

Is the shop open?

Yes. Please keep your distance from other visitors (2m). Contactless payment preferred.

 

Schools and learning

Can I bring a school or HE / FE group?

We are sorry but we are unable to accommodate large groups at this time. Please get in touch with our Learning team to discuss a future visit

 
Venue hire

For venue hire questions please contact us