COVID-19 Reopening FAQs

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Welcome back to Aberdeen Art Gallery

Please be assured that the safety of our visitors and staff is our top priority. Things will feel a little different at first. We've put together some questions and answers about what's changed, to reassure you and to help you plan your visit. If there's anything else you'd like to know please contact us:

 

Health and Safety

What safety measures are in place?
A range of new safety measures have been put in place to ensure that the Gallery is a welcoming and safe place for visitors and staff, in line with Scottish Government guidance. This includes:

  • Pre-booked timed entry
  • Enhanced cleaning
  • Protective screens in the café
  • Hand sanitising stations
  • Some one-way routes to help with physical distancing (these are indicated by special signage)
  • Additional COVID-19 health and safety training and provision for staff
  • Fewer visitors in the building at any one time
  • A separate entrance and exit

 

Please do not visit the Gallery if you or anyone in your household has symptoms of Coronavirus.

We want you to have a safe and enjoyable visit. During your visit we ask you to:

  • Please keep your distance from others (2m)
  • Wear a mandatory face-covering throughout the building except in the café. Children under 5 do not need to wear a face covering.
  • Use the hand sanitiser provided
  • Wash hands often and for a minimum of 20 seconds
  • Follow the directional signage
  • Card payments only

If you have any questions our Museum Assistants will be pleased to help

 

What about Test and Protect?
To support NHS Scotland's Test and Protect service we are recording the name, contact number, date of visit and time of arrival of visitors. This data will be recorded when you book your tickets in advance online and will be kept for 21 days. It will be used to enable NHS Scotland and statutory partners to contact anyone who has visited the Art Gallery around the same time as someone who tests positive for coronavirus. Contacting people who might have been exposed to the virus is an important step in stopping the spread.

 

Your data:
https://www.aberdeencity.gov.uk/your-data/why-and-how-we-use-your-data/your-data-test-and-protect-aberdeen-city-council-buildings-and-venues

 

Do I need to wear a face covering?
In line with Scottish Government guidance, face coverings must be worn in all parts of the building except the café. Children under 5 are not required to wear a face covering.

 

Does the Art Gallery have VisitBritain's We're Good to Go status?
Yes - our new We're Good to Go accreditation reassures you that we adhere to government and public health guidance.

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Timed entry tickets

Why do I need to pre-book a free timed-entry ticket?

So that we can manage the number of people in the building we have introduced a timed ticketing system. Tickets are free and must be booked in advance online. If you have trouble booking online please contact us on 0300 200 293.

Please arrive within the first hour of your booked slot. Early/late arrivals will not be admitted. 

To support NHS Scotland's Test and Protect service, contact details for each household will be kept securely for 21 days in line with data protection legislation 

 

How do I book?

You can book a free two-hour timed visit online in advance of arrival.

If you are unable to book online please call 03000 200 293. Once you have booked you will receive an email confirmation and order number to bring with you when you visit.

 

When is Aberdeen Art Gallery open?

Monday 10am-5pm
Tuesday Closed
Wednesday - Saturday 10am-5pm
Sunday 10am-4pm

Christmas/New Year

We will be closed on the following days over Christmas and New Year:
Friday 25 December
Saturday 26 December
Thursday 31 December
Friday 1 January
Saturday 2 January

 

When will tickets be released?

Tickets will be released in 3-week blocks to help us manage numbers and respond to changes in government guidance. 

 

How many tickets can I book and can I bring a group?

Small groups of up to 6 people from the same household can visit the Art Gallery by booking free timed-entry tickets in advance. Book tickets at www.aagm.co.uk/tickets

Please only book tickets for yourself and your household. This allows us to comply with NHS Scotland's Test and Protect service. All members of the party must arrive together.

We are unable to accommodate large groups at this time.

 

I am a Friend of AAGM / Founder Patron / Corporate Member. Do I still need to pre-book a timed entry slot?

Yes, all visitors need to book a free timed-entry ticket in advance of their visit.

 

I am a carer. Do I need to pre-book a ticket?

Yes, all visitors need to book a free timed-entry ticket in advance of their visit, including carers.

 

I've changed my plans. Can I change my ticket?

Please let us know as soon as possible so we can make the tickets available to other visitors - email info@aagm.co.uk. You will then need to re-book for your preferred date and time.

 

I haven't received my confirmation email

Please check your junk or spam folder. If you still cannot find your confirmation please email info@aagm.co.uk with the details of your booking and we'll resend the confirmation. 

 

When you arrive at the Art Gallery


Can I park my car at the Art Gallery?

There is no on-street parking. The nearest public car parks are at Harriet Street and Bon Accord Centre or Denburn. For information about temporary traffic restrictions in the city centre to aid social distancing, new bus stop locations and Blue Badge parking please visit:
https://www.aberdeencity.gov.uk/services/coronavirus-covid-19/union-street-and-nearby-streets

 

Can I park my bike at the Art Gallery?

Yes, there are bike racks outside the Gallery.

 

Which entrance do I use?

We have introduced a one-way system and the new entrance is via the café doors near the lion memorial. The main entrance is now exit only. The entrance and exit will be clearly signed. 

 

What do I do when I arrive?

Go to the advance bookings desk. You must present your pre-booked entry confirmation (either printed or on a smartphone) or provide your order number. You will be checked in by our staff before you start your visit. You can arrive any time within the first hour of your timed slot, but early/late arrivals will not be admitted.

 

Will there be queues?

Advance timed entry should help reduce queuing. There is no indoor or outdoor covered space for queueing, so we recommend you do not arrive before your admission time. Please arrive within the first hour of your booked slot. Early/late arrivals will not be admitted.


How long can I stay?

Free pre-booked timed tickets are for a 2-hour slot. You can arrive any time within the first hour but early/late arrivals will not be admitted.


How do I find my way around?

Please follow the special signs and floors stickers we've put in place to indicate the direction of the visit.
For your safety, we've removed paper maps for the time being. You can download a gallery map from our website.

 

If you have any questions our Museums Assistants will be very happy to help. 

 

What's open?

Which parts of the Art Gallery will be open?

All areas will be open, except Galleries 20/21/22 and the Level 2 café.


Are there any special exhibitions?

You can still see The Bill Gibb Line by Shane Strachan in G2 on the Ground Floor, which was on display prior to lockdown. 


The next exhibition in the BP Galleries on Level 2 will be the BP Portrait Award which opens on Saturday 10 October. For all our latest news keep an eye on our website, social media or sign up to our mailing list

 

Will there be any events, activities and guided tours?

We are working on new programmes and details will be announced on our website and social media in due course. You can also sign up to our mailing list to be the first to know. 

 

What is there for children to do at the Art Gallery?

To help keep everyone safe we have removed interactives and activities such as sketchbooks and activities from the galleries. There is still lots to see to keep your children entertained, including our Explorer labels with suggested activities and discussion points for families.

 

Will the Level 2 Terraces be open?

The South Terrace looking down Belmont Street will be open. The West Terrace will remain closed for the time being.

 

Toilets, facilities and access

Are the toilets open?

Yes. There are lots of toilets on the Ground Floor and Level 1. Level 2 toilets will be closed. Some toilets may be closed at times throughout the day for regular cleaning

 

What about the Changing Places Toilet?

The Changing Places Toilet on Level 2 is open - please use the lift to access. 

 

And lockers and buggy park?

Lockers and buggy park are closed at the moment. Buggies are permitted in the Gallery, but please do not bring bulky bags or luggage with you when you visit. There are no cloakroom facilities (you may wish to wear a light coat that you can carry!)

 

Is there an accessible entrance?

There is level access at the new temporary entrance via the café doors.

 

Can I use the lift?

We are prioritising lift access for those who need it - please use the stairs if you are able. One family group in the lift at a time.

 

Can I borrow a wheelchair?

We are sorry but wheelchairs will not be available to borrow.

 

Food and drink

Are the cafés open?

The Ground Floor café is open for ticket holders. Protective screens are in place and food items will be individually wrapped where possible. The Level 2 café will remain closed for the time being. Access to the café will be at the end of your visit.

 

How many households can sit together in the café?

Government Guidelines Phase 3 states you can meet people from up to 1 other households at one time (up to 6 people can meet in total), this will allow 2 separate households in total to meet at one time within the café.

 

Shop

Is the shop open?

Yes, the shop is open to ticket holders - please follow the one-way system and keep your distance from other visitors (2m). Contactless payment preferred.

 

Schools and learning

Can I bring a school or HE / FE group?

We are sorry but we are unable to accommodate large groups at this time. Please get in touch with our Learning team to discuss a future visit

 
Venue hire

For venue hire questions please contact us