How can we help you...

Feedback, Complaints and Comments

Are you looking for information about Aberdeen or the Council and can't find it on the site? Have you tried our search facility at the top of the page?

Useful links

Here are some links to useful sites where you can find Phone Numbers, Postcodes and Street Maps.

Reporting problems and faults

If you wish to arrange repairs to your council house, or want to report faults with street lighting, road surfaces or footpaths, or to report environmental issues, please use our Fault Reporting Service.

Using these on-line services will ensure that your concerns are directed straight to the officers who deal with these issues. Otherwise, please use the form below.

Giving other feedback

If these links didn't help, or you want to make a comment, please select from the list below the category that most closely matches your topic, write your comment or question and send it to us. If you want a reply, you must include your email address or some other way of contacting you.

In most, but not all, cases your form will be sent to a Council employee. Where an enquiry goes to a member of Council staff, you can expect a response within 5 working days. Read more about our promise to you.

If you are using the form to make a complaint, you may wish to read more about the Council's complaints procedure. If you would rather telephone us or write to us please go to the foot of this page.

Please choose a subject from the list below

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Your Email Address and Message



*If your message is a specific complaint or query about a service, it will often help council staff to answer if you include in your message:

  • What went wrong/right
  • When and where it happened
  • Who was involved
  • How you see the matter being resolved if you have a complaint
  • Your personal details (full name, address, postcode, daytime phone number)

You can also contact the Council

a) by writing to the Council (specifying service) :-

Aberdeen City Council
Marischal College
Broad Street
Aberdeen AB10 1AR

b) by telephone - the Aberdeen City Council main switchboard number is 08456 08 09 10; the minicom number (for deaf and hearing-impaired callers) is 01224 522381.

c) by visiting the Marischal College Customer Service Centre .

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