Frequently Asked Question

When reporting a defect to you, what information do I need to give?

When you are reporting a fault to us, please provide as much information as possible. This helps us quickly locate the problem and determine any action needed, according to the level of risk it poses to pedestrians and motorists. Telling us the name of the road and noting any landmarks will help. Please give as much information as you can, for example, outside a house name or number, near a junction, roundabout or set of traffic lights.