Frequently Asked Question


I have reported a serious pothole and it has not been filled, why not?


A pothole is defined as a sharp edged hole anywhere in the road surface where part or all of the surface layers have been removed. In order for us to consider it a defect and therefore fill it, it generally needs to be more than 50mm deep. However, some potholes in the city centre or on crucial access roads that are deeper than 35mm will be filled. How quickly they are filled depends on the severity and location. If the pothole is in a footway, it needs to be more than 20mm deep before it will be treated as urgent.