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Missed Bin Collections

Did we miss your bin collection?

We do our very best to pick up all collections. All bins and recycling containers should be at the kerbside by 7am on the collection day. If you put your bins or containers out and they were not collected, please see the relevant table below for the possible reason for this.  

Black wheelie bin for household waste

Your black wheelie bin might not have been emptied because:  What to do
It was too heavy for the crew to move or for the mechanical vehicle hoist to lift.                                           Please remove some material from your bin before arranging another collection. You can take any extra waste to one of the  Recycling Centres or put it out in the bin on the next collection day.  
There was wet material stuck to the inside of  the bin. The crew may have emptied your bin, but left you a tag to let you know there is wet material stuck to the inside.  
It was too full and the lid was not closed. We can't collect excess material that won't fit inside the bin with the lid closed. You can take any extra waste to one of the Recycling Centres or put it out in the bin on the next collection day.  

Mixed recycling bin for kerbside recycling

Your mixed recycling bin may not be emptied if it contains any of these materials:

 Why?
Broken glass, crockery, drinking glasses, light bulbs, pyrex, spectacles, window glass panes All of these glass materials melt at different temperatures to glass bottles and jars and cause contamination to the final melted glass. Please put them in your black household waste bin or take them to one of the  Recycling Centres.
Plastic bags, plastic wrapping, polystyrene packaging These materials cannot be recycled. Please put them in your black household waste bin. 

Wallpaper 

Used wallpaper cannot be recycled. Unused wallpaper can be donated to charity. 

Packaging which has food residue on it Materials must be squashed before putting in the mixed recycling bin.
More non-recycling than recycling Non-recycling materials should be put in your black household waste bin. 

Brown wheelie bin for food and garden waste

Your brown wheelie bin may not be emptied if it contains any of these materials or because:   Why?
General household waste or plastic of any kind These materials cannot be composted.  
Earth, hardcore, rubble, stones or turf These materials cannot be composted.  
Large branches or trees These materials are too large to be composted.  
Chemicals or liquids These materials cannot be composted.  
It was too heavy for the crew to move or for the mechanical vehicle hoist to lift.                                                Please remove some material from your bin before arranging another collection. You can take any extra waste to one of the  Recycling Centres or put it out in the bin on the next collection day. 
There was wet material stuck to the inside of the bin The crew may have emptied your bin, but left you a tag to let you know there is wet material stuck to the inside.  
It was too full and the lid was not closed. We can't collect excess material that won't fit inside the bin with the lid closed. You can take any extra waste to one of the Recycling Centres or put it out in the bin on the next collection day.  

Back to the Household Waste and Recycling home page.