How can we help you...

Frequently Asked Questions about Kerbside Mixed Recycling

Why is the Council changing the recycling collection?
Recycling all acceptable materials in one bin will make it easier and more convenient, and we hope that more people will now be able to recycle. You will also be able to recycle a wider range of materials including plastic pots, tubs and trays (yogurt pots, margarine tubs etc.), and food and drink cartons (e.g.Tetrapaks).

When will the new recycling service start?
You should begin to use your new Household Waste Collection Calendar from 6 March, even if you have not yet received your new general waste bin. Please keep using your existing bins and containers until your new general waste bin is delivered.
Once your new bin has been delivered, your recycling box and white bag will no longer be emptied.
We will start delivering the new waste bins to households on 27 February. It may take up to 11 weeks for everyone to receive a new bin. Due to the way deliveries are organised, it is possible that not all streets in the same area will receive their new bins at the same time.
If you have not received your new general waste bin or your existing bin has not had a sticker put on it by 15 May, please Contact the Waste and Recycling Team.

How will the mixed recycling service work?
Your general waste bin will become your mixed recycling bin. We will sticker your general waste bin as a "mixed recycling" bin and from then you should use it to recycle:

  • glass bottles and jars
  • plastic bottles, pots, tubs and trays
  • food and drink cartons
  • paper, card and cardboard
  • tins, cans, aerosols and foil.

All recyclable materials can go into this bin mixed together. Please ensure all materials are clean and free of any food residue. Once you have your new bin, your kerbside box and bag will no longer be emptied.
You will receive a new, slightly smaller bin for waste that cannot be recycled. As you will now be able to recycle more materials, you will have less general waste.

What information will I get about the new service?
You should have received an information pack in the post, containing a letter and your new Household Waste Collection Calendar. Please check the calendar carefully as your collection days may have changed.
When your new bin is delivered you will receive another information leaflet with more details of how to use your new services.

What can I recycle in the mixed recycling bin?
You will find information about what can and cannot be recycled on the Kerbside mixed recycling service page.

Can I put the new materials (plastic pots, trays and tubs and cartons) in my black recycling box from 6 March?
Yes. However you may find that you won't have enough room for them all until you change to the recycling bin.

Where will the mixed recycling go?
The mixed recycling from the new service will be sorted locally at Aberdeen City Council's new, state-of-the-art Materials Recovery Facility in Altens which is due to start operating in Spring 2017. This facility will sort all of the materials and they will then be sent on to re-processors in various locations, mainly in the UK, to be made into new materials.

What do I do with my old kerbside recycling bag and box?
You can keep these containers and use them as storage, such as a toy box or garden shed box, or as an container for collecting your recycling inside before putting it in your bin, or, even a grow bag for growing vegetables in your garden.
Or you can return your box and bag to your nearest Household Waste and Recycling Centre where they will be offered to others who can use them.

My new bin has "No Food Waste or Recyclables" on the lid, why is this?
The text on the lid is to remind you not to put those materials in the waste bin.

How often will bins be collected?
All wheeled bins will be collected every two weeks.

Why is my recycling bin slightly bigger than my general waste bin?
Because you can now recycle more items like plastic pots, tubs and trays and food and drinks cartons, you will have less general waste. Under certain circumstances you can apply for an authorised additional general waste bin. See the Black Bin Collections page for more information.

My bin hasn't got a sticker and/or I don't have a new bin but the rest of my street does?
If everyone else in your street has a new bin and sticker, Contact the Waste and Recycling Team and we will deliver these. Please wait until the next day to report this as the delivery crew may still return later that day. Delivery crews may work into the early evening and at weekends.
Stickers will be applied to your existing bin by a team that will accompany the general waste collection vehicle. The new bins will be delivered by a separate crew who will be slightly behind the sticker crew as delivering bins takes longer. In some cases the bins may not be delivered until a few days after the stickers have been applied.
Due to the method of delivery, it is possible that some streets in an area will get their new bins but neighbouring streets may not get theirs until some days or weeks later. Please continue to use your existing bins and containers in the meantime.

Why is my recycling bin slightly bigger than my general waste bin?
Because you can now recycle more items like plastic pots, tubs and trays and food and drinks cartons, you will have less general waste. Under certain circumstances you can apply for an authorised additional general waste bin. See the Black Bin Collections page for more information.

Which households qualify for a second general waste bin?
You can apply for an additional general waste bin if your household has:

  • 5 or more permanent residents.
  • 1 or more resident in the household that has a medical condition which results in additional production of non-clinical waste.
  • 2 or more children under the age of three in nappies.tins, cans, aerosols and foil.

If you wish to apply for an additional bin, please complete and return the application form available on the Black Bin Collections page or Contact the Waste and Recycling Team. Please note that a Recycling Officer will contact you to discuss your recycling services.

I have two authorised general waste bins. Will both be replaced with new bins?
Yes. All authorised additional bins will also be replaced with new bins. Authorised additional bins will have a purple lid to identify them. You will get one bin with a black lid and an additional one with a purple lid.
All existing waste bins will stickered as mixed recycling bins as our contractor is instructed to sticker all general waste bins that are out on collection day. If you have any additional bins you don't need please contact us and we will arrange to collect them.
Once the new bins are delivered we will not empty any other bins with general waste in them.

I am unsure if my additional waste bin is authorised. What should I do?
Contact the Waste and Recycling Team to find out. If your additional bin is not authorised, we will advise if you are eligible for an additional bin and tell you how to apply.

Can I request additional recycling bins?
We expect that one 240 litre wheeled bin is adequate in most cases for mixed recycling and food/garden waste and would in the first instance encourage householders to think about how they can reduce their waste (recyclable or not) as much as possible.
However, if you do need an additional recycling or brown bin, Contact the Waste and Recycling Team to request one.

I don't have a recycling service. Will these changes affect me?
Yes. There are a small number of households that currently have no recycling or brown bin and their waste bin is collected weekly. These households have been sent a letter explaining what will happen.

I don't have a box and bag or brown bin and don't recycle anything. Will the changes affect me?
Yes. Your waste bin will be stickered as a mixed recycling bin and a new waste bin delivered as described above. If you do not have a brown bin and would like one, please Contact the Waste and Recycling Team.

I live in a rural property. Will the new bins be delivered to my road end or my house?
We will deliver the new bins to the location where your bins are collected. However, we will deliver the information pack and kitchen caddy and liners, for recycling food waste, to your doorstep.

I have my own general waste bin and share a communal recycling bin. Will these changes affect me?
You will receive a new general waste bin and we will uplift your existing waste bin. Do not use your old bin after the new one has been delivered as we will no longer empty it. Please check your new collection calendar as your collection day may have changed. You should continue to use the communal recycling bin as normal.

I currently receive an assisted collection. Will these changes affect me?
You will continue to receive your existing assisted collection for your general waste bin. You will also now receive an assisted collection for your mixed recycling bin. Our delivery crews will make every effort to deliver your new bin to your usual bin storage point. Please Contact the Waste and Recycling Team if you need to make any changes to your assisted collections.

I currently have a small general waste bin. Will I get a new smaller one?
No. We will be delivering a 180 litre bin to all households. There will not be an option for a smaller size. We will still sticker your existing waste bin as mixed recycling, if it is not big enough, please Contact the Waste and Recycling Team and we will deliver a larger one.

Why do some bins have blue lids?
From now on all new recycling bins will have blue lids to help identify them as recycling bins. We have been supplying new bins with blue lids for the past few months in anticipation of the new service so some people already have a blue-lidded bin.

Will there be any changes to the brown bin service for recycling food and garden waste?
No. The Food and Garden Waste Recycling Service will not be changing. Your brown bin will continue to be used to recycle food and garden waste. Please check your new collection calendar as your collection day may have changed. Kitchen caddies and liners are available free of charge and can be ordered online.

Where else can I recycle?
You can recycle a wide range of things at any Household Waste and Recycling Centre in the city or at one of the local recycling points Recycling Points.


Back to the Household Waste and Recycling homepage