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Roads Maintenance

Pothole If you discover a road defect you should report this to us as soon as possible.

Road defects include faults such as potholes and blocked drains.

This can be done by calling our Customer Contact Centre on 03000 200 292 or report online using the Online Fault Reporting System on this web site. 

Emergency defects should be reported at any time on 03000 200 292 and will be made safe within 2 to 24 hours.

When you report a defect, there are a number of possible outcomes. For more details on this  or to answer any other questions you may have, please see our FAQ's below.

Back to the Roads and Pavements home page.


For general enquiries or more information on any aspect of your enquiry please call 03000 200 292**.

** The only charge for this call will be your phone company's access charge.



Frequently Asked Questions