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Resident Permits Frequently Asked Questions

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Zones, prices, eligibility and how to apply for a permit

What parking zone am I in?

How are parking zones set?

  • Parking zones are proposed by Aberdeen City Council and are always approved by a Committee of elected Councillors.

Where can I use my residential parking permit?

  • You can use your residential parking permit in residents only, pay & display, ticket zone and voucher parking bays within your zone only, where without a residential parking permit you would need to buy a ticket and display this in your car. Parking permits are not valid in 45-minute parking bays, for parking on single/double yellow or in places with any other type of parking restrictions e.g. loading only bays.

How much does a residential parking permit cost?

  • Costs vary according to the length of time you want the permit for and whether the permit is your household's first or second permit.
  • For a 1st permit (this means the first permit issued to your household) the costs are: 50 for 12 months; 27.50 for 6 months; 20 for 3 months. The prices are per permit.
  • For a second permit (this means the second permit issued to your household alongside the 1st permit) the costs are: 120 for 12 months; 63 for 6 months; 36 for 3 months. The prices are per permit.

I have a low emission (less than 100g/km of CO2) / electric car; can I get a discount on my residential parking permit?

  • No.

Are any discounts available for residential parking permits?

  • No discounts are available for residential parking permits.

Can I get a refund for my parking permit if I no longer need it?

  • No refunds are given on permits no longer required. If you no longer need your permit and it is still valid, please return it in person or by post to the Aberdeen City Council Customer Service Centre, Marischal College, Broad Street, Aberdeen AB10 1AB open Monday to Friday, 8.30am-5pm.

Am I eligible for a residential parking permit?

  • For new residents, permits will not be issued until the resident has moved in to the property.  Proof of entry date to the property must be provided.
  • Parking permits are available to residents within certain areas of Aberdeen City. The number of permits that an address is entitled to depends on the zone in which it is located.
  • Zones A to G: Households are entitled to a maximum of 1 permit which must be fixed (see 'What types of residential parking permits are there?' for more information.
  • Zones H to Z and Zone RR: Households are entitled to a maximum of 2 permits (if applying for only one, this can be either fixed or flexible. If applying for two, either at the same time or while one permit is already valid, one permit must be fixed, i.e. be vehicle specific).
  • For detailed information on costs, please see the 'How much does a residential parking permit cost?' question above.
  • If a permit application is received and the maximum entitlement for that address has been met then the application will be rejected. It is the responsibility of householders to decide who will be the permit holders.

 

Who does not qualify for a permit?
You will not qualify for a resident parking permit if:

  • you own a property in Aberdeen City but live
    elsewhere;
  • you work in Aberdeen City but live elsewhere;
  • you are a tourist;
  • your vehicle is anything other than a passenger or light goods vehicle weighing less than 3.5 tonnes and designed for less than 8 passengers (driver excluded);
  • you intend to use the permit on a caravan or trailer;
  • the vehicle is not registered with the DVLA;
  • if you live in student halls of residence;

Eligibility criteria for a residential parking permit are outlined on the Residential Parking Permit Application Form Guidance Notes.

Can I get a parking permit for someone who does not live in my household?

  • No.
    You cannot apply for a parking permit, using your address, for someone who does not reside in your household. Parking permits are for the parking convenience of the resident who has applied for it or his/her visitors. Flexible permits allow you to give a visitor a permit to use when they are visiting your household on the strict understanding that this permit must be returned when they are no longer visiting your household.

What types of residential parking permits are there?

  • There are two types of residential parking permits available fixed and flexible permits.
  • A fixed permit means the permit is assigned to a specific vehicle and therefore a specific registration number. The permit can only be used for the vehicle to which the permit is assigned. It cannot be used on any other vehicle. In zones where households are entitled to two permits (all zones except zones A to G) and you want two permits, one of the permits must be fixed while the other permit can be either fixed or flexible. However, if you only want one permit, you can choose between a fixed and flexible permit.
  • A flexible permit, available to households in all zones (except those in zones A to G) is a permit which is not assigned to a specific vehicle or specific registration number. It can be used on any vehicle which is used by the person who bought the permit and his or her visitors.

What is the difference between a fixed and flexible residential parking permit?

  • A fixed permit is a vehicle specific permit, i.e. it is assigned to a specific vehicle registration number and cannot be used on any other vehicle.
  • A flexible permit is not assigned to a specific vehicle or specific registration number. It can be used on any vehicle which is used by the person who bought the permit and his or her visitors. Flexible permits are not available to residents in zones A to G.

How many permits can I have?

  • This depends on which zone you live in. Those in zone A to G are entitled to have one fixed permit. Those in all other zones are entitled to have two permits. If you want two permits, one of the permits must be fixed while the other permit can be either fixed or flexible. However, if you only want one permit, you can choose between a fixed and flexible permit.

Can I have a residential and a business parking permit for the same address?

  • No. You can have a residential parking permit for a household identified in the Register of Electors or the Council Tax Valuation List as an individual residential property unit and as an individual postal address.
  • You can have a business parking permit for a legitimate trading or commercial activity carried out at a premises for which business rates are paid in the name of a company or partnership. For the purpose of parking permits, 'business premises' means any individual property unit not identified as a residential property.

I have a carer / nanny / cleaner; can I get a residential parking permit for them?

  • Provided you live in any zone except zones A to G, you can purchase a flexible permit which you can provide to your carer / nanny / cleaner etc when they require use of it. Please note, the permit can only be used by them when they are visiting your household and they must return the permit to you at the end of their visit. However, if you already have a flexible permit, you cannot purchase another flexible permit; out of two permits, one must be a fixed permit.
  • Please note: parking permits are for the parking convenience of the resident who has applied for it or his/her visitors. You cannot purchase a parking permit, using your address, for someone that does not reside in your household.

Can I get a permit for a minibus / campervan / truck / caravan?

  • No. A residential parking permit is only available for passenger and light goods vehicles weighing less than 3.5 tonnes and with a passenger capacity of 8 and under (driver excluded).

I have a Motability car; do I need a residential parking permit?

  • Yes.

I'm a Blue Badge holder; do I need a residential parking permit?

  • A resident with a Blue Badge will be able to park their vehicle, without requiring a permit/payment in either the 'Pay and Display' parking bays or in the 'Residents Only' parking bays providing their Blue Badge is displayed in their windscreen and is current.
  • However, a Blue Badge is referenced to a person and not to a specific vehicle and therefore should a Blue Badge holder be the driver/passenger in a different vehicle and needs to take their Blue Badge with them, then their vehicle would need to have either a residents permit displayed to park in a residents only bay or it would have to be parked in a Pay and Display bay and the appropriate payment made.

I have a foreign registered vehicle; am I eligible for a residential parking permit?

  • No. You can only get a residential parking permit if you have registered your vehicle with the DVLA and can produce your V5C vehicle registration certificate.

I have a motorcycle / scooter; do I need a residential parking permit?

  • No.

Can I get a residential parking permit for a lease or hire car?

  • Yes.
    As proof of entitlement, you will need to provide us with the lease or hire agreement showing your name, and the car registration number if you're applying for a fixed permit. You will also need to provide us with proof of residency, please see the question, 'How do I apply for a residential parking permit?' below for further information on this.

How do I apply for a residential parking permit?

  • You can apply either in person or by post at the Aberdeen City Council Customer Service Centre, Marischal College, Broad Street, Aberdeen AB10 1AB, 8.30am to 5pm, Monday to Friday. You will need to bring or send in a completed Residential Parking Permit Application Form found on Residential Permits page.
  • If applying in person and provided you have all the required proof (please refer to the Residential Parking Permit Guidance Notes on Residential Permits page for details on proofs you will be required to present) and payment your permit(s) will be issued to you immediately. If applying by post, the permit will normally be processed and dispatched on the same day as the application is received; however, you need to allow at least 10 days for your application to be processed and posted.
  • If you have supplied us with an email address in your application form, we will email to inform you that your permit has been dispatched.
  • If you require a permit urgently, please apply for it in person.
  • Please note, Aberdeen City Council cannot be held responsible for undelivered or lost mail once your permit has been posted by Aberdeen City Council. Please also note, when applying by post, do not send in cash; send in a cheque instead.

What proof do I need to show in order to get a residential parking permit?

  • Please refer to the Residential Parking Permit Guidance Notes on Residential Permits page for details on proofs you will be required to present.

How long does it take to get a residential parking permit?

  • If applying in person at Aberdeen City Council Customer Service Centre, Marischal College, Broad Street, Aberdeen AB10 1AB, open 8.30am to 5pm, Monday to Friday, and provided you have all the required proof (please refer to the Residential Parking Permit Guidance Notes on Residential Permits page for details on proofs you will be required to present) and payment your permit(s) will be issued to you immediately.
  • If applying by post to Aberdeen City Council Customer Service Centre, Marischal College, Broad Street, Aberdeen AB10 1AB, open 8.30am to 5pm, Monday to Friday, the permit will normally be processed and dispatched on the same day as the application is received; however, this may not always be possible. You need to allow at least 10 days for your application to be processed and posted. If you have supplied us with an email address on your application form, we will email to inform you that your permit has been dispatched.
  • If you require a permit urgently, please apply for it in person.
  • Please note, Aberdeen City Council cannot be held responsible for undelivered or lost mail once your permit has been posted by Aberdeen City Council. Please also note, when applying by post, do not send in cash; send in a cheque instead.

How long does a residential parking permit last?

  • Residential parking permits are available to be purchased for periods of 3, 6 or 12 months at a time.

Can a permit be backdated, i.e. issued from a date in the past?

  • In cases where a permit has lapsed, i.e. permit has already expired, no back-dated issuing is allowed. No permits will be issued from a date in the past; permits can only be issued starting on the date of application.

Change of address or vehicle registration

What happens if I change my address while my residential parking permit is still valid?

  • The original permit must be returned prior to further permits being issued unless you have moved within the same parking zone; in which case you still need to let us know what your new address is. A Residential Parking Permit Change of Address Form found on Residential Permits page must be completed. Your old permit will be cancelled and a new one will be issued with the same expiry date as the old one. A 10 administration fee will be levied. There is no administration fee if you move within the same zone.

What happens if I change my vehicle registration or my car while my residential parking permit is still valid?

  • Your original permit must be returned prior to further permits being issued. Proof of DVLA's Vehicle Registration Certificate (V5C) is required prior to replacement permit being issued. A A Residential Parking Permit Change of Vehicle Form found on Residential Permits page must be completed. A 10 administration fee will be levied.

Permit renewals

How do I renew my residential parking permit?

  • Aberdeen City Council no longer issue permit renewal reminder letters to permit holders. You can now renew your parking permit online using the Parking Permit Renewal online form. You can also renew your parking permit by post or in person at Aberdeen City Council Customer Service Centre, Marischal College, Broad Street, Aberdeen AB10 1AB, open Monday to Friday, 8.30am to 5pm. Postal applications should also be sent this address. Application forms can be downloaded from the Aberdeen City Council web-site on Residential Permits page.

Lost, damaged and stolen permits

What do I do if I've lost / damaged or had my fixed parking permit stolen?

  • You must fill in the Replacement Residential Parking Permit Application Form found on Residential Permits page and bring this in or post to Aberdeen City Council Customer Service Centre, Marischal College, Broad Street, Aberdeen AB10 1AB, open Monday to Friday, 8.30am to 5pm, along with required proof of residency (please refer to the  document for details on proofs you will be required to present). You do not need to provide proof of vehicle registration. Your old permit will be cancelled and a new one issued. A 10 administration fee will be levied.

What do I do if I've lost my flexible parking permit?

  • You must fill in the Replacement Residential Parking Permit Application Form found on Residential Permits page and bring this in or post to Aberdeen City Council Customer Service Centre, Marischal College, Broad Street, Aberdeen AB10 1AB, open Monday to Friday, 8.30am to 5pm, along with required proof of residency and vehicle registration (please refer to the Residential Parking Permit Guidance Notes document found on Residential Permits page for details on proofs you will be required to present).
  • If it is the first lost flexible permit within a 12-month period the permit will be replaced at proportionate cost. i.e. you will have to pay half the price of the original cost.
  • If you have lost your flexible permit a second time within a 12-month period, you will have to buy a new permit at full cost of the original lost permit.

What if my flexible parking permit has been stolen or damaged?

  • You must fill in a Replacement Residential Parking Permit Application Form found on Residential Permits page and provide proof of address and vehicle registration (please refer to the Residential Parking Permit Guidance Notes document found on Residential Permits page for details on proofs you will be required to present). For stolen permits you must provide a crime reference number. Replacement permits cannot be issued without a crime reference number. For damaged permits you must provide relevant insurance documentation as proof. Replacement permits cannot be issued without the insurance documentation. There is a 10 administration fee for replacement permits. This applies to permits in all zones.

Is there a charge for re-issuing stolen or damaged fixed permits?

  • There is a 10 administration fee for the re-issuing of a stolen or damaged fixed residential parking permit. This applies to all replacement permits in all zones.

What do I do if the ink has faded on my permit?

  • There is a problem with some residential and business parking permits that have been issued from September 2011 until July 2012.  The ink has faded making the details illegible.  If your permit is affected, please contact us on 03000 200 292 in order for a replacement to be issued.

Student halls of residence and Houses in Multiple Occupation (HMO)

I live in student halls of residence; do I need a residential parking permit?

  • Those residing in student halls of residence are not eligible for a parking permit.

I live in a House in Multiple Occupation (HMO), can I get a residential parking permit for my unit within the HMO?

  • No.
    An HMO is treated as a single address and therefore is only entitled to the maximum entitlement applicable to the zone the address is in. A bedroom within an HMO is not a single address and therefore is not entitled to its own residential parking permit(s). Parking permits will be issued in the order they are applied for. Once the maximum entitlement has been met, no additional permits will be issued.

Parking vouchers and scratch card books

Are there any alternatives to parking permits?

  • Yes.
    Customers resident in all zones except RR,Y and Z can purchase books of parking vouchers which are for use in 'pay & display' and 'voucher' zones. You will have to provide proof of residency in order to be eligible to buy these books. Only one book per year can be purchased by any one household. Each book (which is red) has 15 vouchers, each one providing one day of parking on any given day (for a cost of 3.33 per day). The books do not have an expiry date. The current cost is 50 per book and they can be bought at any time of the year. Only those resident in the zone are eligible to buy these books, businesses are not eligible.
  • Customers in zones Y and Z ( Forresterhill and Garthdee Controlled Parking Zones) can purchase scratch card books. The 7.50 book has 5 vouchers with each voucher allowing 2 hours of parking (the book is lilac). The 22.50 book (which is orange) has 5 vouchers, each voucher allowing parking for 6 hours (between 10am and 4pm, Monday to Friday only). These scratch cards are only valid in zones Y and Z and can be bought by whoever wishes to use them irrespective of whether they are resident in the zone or not.
  • Both books are available for purchase in person at the Aberdeen City Council Customer Service Centre, Marischal College, Broad Street, Aberdeen AB10 1AB open Monday to Friday, 8.30am-5pm. Customers in zones Y and Z can also purchase scratch card books from a number of outlets.  See the Forresterhill and Garthdee Controlled Parking Zones page for more information.

 

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