Out of Hours Service

The Out of Hours team provides an after hours emergency service within the City of Aberdeen. A wide range of Social Work services are covered, delivering crisis assessment by a home visit or phonecall. Referrals are then passed on to other social work teams and appropriate agencies.  The problem will be discussed over the telephone. Whatever action is needed for the immediate situation will be taken. This may include a visit from the service’s social workers. The most urgent problems will be dealt with first. If action is needed but not immediately, or there is a need for further action, the information will be passed on to day staff.

The full range of social work services is not available out of hours, and there is no drop-in facility.

The team works in co-operation with other agencies and council services. If appropriate, the problem may be referred on to these agencies. The team may also receive referrals from these sources.

A Mental Health Officer or an appropriate adult can be contacted through the Out of Hours service.

Staff are office-based until midnight and thereafter on call from home for emergencies only. A drop-in service is not provided.

The service is available from:

• Monday to Thursday - 4.30 p.m. to midnight.
• Friday - 4 p.m. to midnight.
• Weekends, Public Holidays - 8.30 a.m. to midnight.

Contacts

• Out of Hours Service
  Social Care and Wellbeing
  Business Hub 8
  First Floor North
  Marischal College
  Broad Street
  Aberdeen
  AB10 1AB
  Phone: 01224 693936
  Fax: 01224 663956
  Email: OOHS@ aberdeencity.gov.uk