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Entitlement to Adult Care Services

Social Work has a set amount of money for Community Care services and because of this uses guidelines known as eligibility criteria.  These ensure:
  • that everyone who asks for a service is dealt with according to his or her needs;
  • that citizens in the greatest need or at most risk are prioritised, and
  • that everyone understands what decisions are made about care.

The council has taken a policy decision, for the reasons explained above, that only those citizens with needs that have been assessed at Emergency/Urgent or High levels will be eligible for service.  The Eligibility Criteria will be used to assess the urgency or your situation.

People assessed in the medium and low bands do not meet our eligibility criteria and so will not receive a service, but we will provide information and advice on other sources of help where possible.

The following eligibility criteria apply to

  • all citizens who currently receive a service; and
  • anyone who may request or require an adult care service.

As the needs and services of citizens who currently receive a service are reviewed, the criteria will be applied just as they are applied to new service users.  This means that some services currently provided to a citizen may be reduced or withdrawn if they are meeting needs that are not reassessed as a priority.

The aim is to ensure equity or fairness in allocating resources while meeting priority needs.

Emergency or Urgent Need

If your needs are assessed in this category then you require an immediate or rapid service response.

  • The citizen is at risk of abuse.
  • The citizen has a significant disability or health problem, which is or will be a serious threat to the citizens, safety or independence.
  • The Citizen is terminally ill and needs essential non-medical services to support at home.
  • The Citizen lives alone and is housebound and essential daily personal care needs are not being met or are only being met by placing the citizen at serious risk.
  • Essential daily care and support needs are being met by a carer whose health and well being is seriously at risk.
  • Current care situation cannot continue because the citizen has had significant difficulties in their present living conditions placing them at serious risk.
  • Due to a disability or health problem vital family and other social relationships are at serious risk of breaking down placing the citizen at immediate risk.

High level of need

If your needs are assessed in this category then you require a priority service response.

  • The Citizen has a disability or health problem, which is or will be a significant threat to health, safety or independence.
  • The citizen lives alone and is housebound and essential daily personal care needs are not being met or are only being met by placing the citizen at significant risk.
  • Essential daily care and support needs are being met by a carer whose health and well being is significantly at risk.
  • Current care situation cannot continue because the citizen has significant difficulties in present living conditions placing them at significant risk.
  • Due to disability or health problem vital family and other social relationships are at serious risk of breaking down placing the citizen at significant risk.
  • The citizen is in hospital and cannot be discharged safely because of the circumstances described above.

Next steps

You or someone acting on your behalf can refer your needs to Neighbourhood Services (Health and Care) for an assessment.

People with needs that do not reach the threshold will receive information and advice, or direction to alternative provision. If you feel you are unlikely to fit into the priority categories, but have special circumstances we should consider, then you should refer yourself for an assessment.

For more information about Community Care services in Aberdeen City go to the Community Care web page.

Back to the Adult Services home page.

Contacts

  • Social Work Duty Team
    Aberdeen City Council
    Business Hub 3
    Ground Floor South
    Marischal College
    Broad Street
    Aberdeen
    AB10 1AB
    Phone: 0800 7315520
    Email: Duty@aberdeencity.gov.uk