Homeless service standards
When you present as homeless, we aim to:
- Provide free advice, information and assistance to help resolve your homelessness in accordance with Homepoint Standards.
- Offer you an appointment for a comprehensive interview within 7 calendar days of your approach.
- Offer suitable accommodation to a good standard if you have been deemed to be homeless, and you need it.
- Offer to store your moveable property (e.g. furniture, pots, pans, clothing etc.) if you are unable to protect or deal with it.
When you come for your interview, we aim to:
- Offer you the services of an interpreter / signer if you need them.
- Not discriminate against you because of your race, ethnicity, religion, social background, marital status, gender, disability, age or sexual orientation.
- If required, offer you an interview with a same sex interviewer.
In general, we aim to:
- Advise you of our decision or assessment of your homelessness application within 28 calendar days of your interview.
- Keep you informed of the process of your application.
- Respond in writing to all appeals against decisions within 14 calendar days.
If you wish to make any comment on these service standards, please contact the Senior Homelessness Officer by phone on 01224 522210, by fax on 01224 522297 or by email: homeless@aberdeencity.gov.uk.
Homelessness Service Standards
| Standard | How measured? | S | M | A | R | T |
|---|---|---|---|---|---|---|
| When you present as homeless, we aim to: | ||||||
| Case notes | Y | Y | Y | Y | Y |
| HL1 | Y | Y | Y | Y | Y |
| HL1 | Y | Y | Y | Y | Y |
| Case notes | Y | Y | Y | Y | Y |
| When you come for your interview, we aim to: | ||||||
| Case notes | Y | Y | Y | Y | Y |
| HL1 statistics on outcomes for minorities | Y | Y | Y | Y | N |
| Case notes | Y | Y | Y | Y | Y |
| In general, we aim to: | ||||||
| HL1 | Y | Y | Y | Y | Y |
| Case notes | Y | Y | Y | Y | Y |
| HL1 | Y | Y | Y | Y | Y |
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