Preventing homelessness - Advice and support

Do you think you're living in unreasonable conditions and at risk of becoming homeless?

We can give you advice and support to help prevent you becoming homeless - by remaining in your current home or finding somewhere else to live. Our homelessness service is an emergency service so look at these other options and this advice and information first.

Housing Options Guide: This guide will help you find out about the many housing options available in the Aberdeen area. You can download or look at it on screen and use the links to get more information on the options available. Different personal circumstances need different solutions therefore we aim to give you information about a variety of different accommodation options available.
Getting help to prevent homelessness (Link to new page as below) The prevention of homelessness is our top priority. Don't wait until you become homeless before you do anything about it.

Getting help to prevent homelessness: The prevention of homelessness is our top priority. Don't wait until you become homeless before you do anything about it.

Homelessness - Advice & Assistance: If you are at risk of losing your home, can't stay where you are or are worried that you will have to move out soon, we may be able to help you. We can help you find temporary accommodation if you need it.

Other Advice & Assistance

Below is a list of other help that might be useful:

• Drugs:  Drugs Action
• Low cost furniture, carpets, etc:  Instant Neighbour
• Free help: furniture – Somebody Cares
• Financial help:  Grampian Credit Union or St Machar Credit Union - Credit Unions are a not-for-profit financial co-operative that is owned and controlled by its members. They can best be described as groups of people who save together and lend to each other at reasonable rates of interest, thus allowing each other the opportunity to gain greater control over their financial affairs.
• Aberdeen Homelessness Directory: Directory of local services

Where to find us

• Advice is availabe from the Marischal College Customer Service Centre.
• The Out of Hours Helpline can be contacted on 01224 693350. A Standby Officer will get in touch with the caller, provide advice and assistance and arrange temporary accommodation as required. Our Out of Hours Emergency Service operates from 4.45pm to 8.30am Monday to Friday. During weekends and public holidays we provide a 24 hours service.
• Homeless emergency information is available in English, Arabic, Bengali, Cantonese, Polish and Russian. Telephone 01224 522210 if you require leaflets in any of the above languages.

Contacts

• Preventing homelessness - Advice and support
  Homelessness Service
  Business Hub 1
  Lower Ground West
  Marischal College
  Broad Street
  Aberdeen
  AB10 1AB
  Phone: 01224 522210
  Fax: 01224 522297
  Email: homeless@aberdeencity.gov.uk
  
  

Frequently Asked Questions

• Are you intentionally homeless?
• Can I get a copy of my homelessness file?
• Can I take pets into temporary accommodation?
• Do you have a local connection with the City of Aberdeen?
• Do you house non-British nationals?
• Do you provide storage for furniture and belongings?
• How are homelessness applications assessed?
• How do we arrive at the decision?
• If we are given temporary accommodation, will we be separated?
• Is help available to move into my tenancy?
• Tell me about temporary accommodation
• Tell me about the review and appeals process
• What can you offer to someone leaving a violent and abusive partner?
• What happens if I become homeless?
• What is priority need?
• What is the definition of being homeless?
• Where can I access more information on housing and homelessness?
• Will I be given temporary accommodation?
• Will I be offered permanent accommodation?