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Housing Service Review Group

Housing Service Reviews (HSR) are carried out by a team of council tenants and other service users. They closely examine a particular area of the Communities, Housing and Infrastructure service to identify strengths and recommend areas for improvement.

This will allow customers and tenants to review the services delivered by the Council and work in partnership to deliver better, more efficient services. The Council provides training and equipment to enable this group to undertake the reviews.

The HSR group recently produced a guide to reviewing our services called What would make you come through the door?

The guide aims to help those who are new to the group and advise staff that are undergoing a review what to expect during the process.

Read a copy now What would make you come through the door?

The theme of the HSR is 'working together for better services' and this is a reflection of what the group has achieved.

Previous Service Reviews include:


If you want to be part of this new way of this new way of reviewing or require any further information please contact Carol on 01224 522839 or

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