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Rents, Payments and Tenancy Sustainment


Rents Reporting

The Scottish Social Housing Charter came into effect on the 1st April 2012. This sets the standards and outcomes that all social landlords should aim to achieve. Aberdeen City Council has a legal obligation to comply with the Charter and ensure we are providing the best possible service to our tenants and customers.

  • Aberdeen City Council had 21,824 tenants at year end 2015/16.
  • 6,649 tenants were in rent arrears at year end.
  • 1,717 new lets were created in 2015/16.
  • 91.7% of tenancies were sustained for more than 12 months.
  • There have been 143 less new lets this year, but the tenancy sustainment figures remains static.
  • 1,771 of our current tenants owed more than £500 at year end. There is however a high proportion of these tenants managing their arrears through payment arrangements.
  • There were 1712 notices of court action issued in 2015/16. This has significantly decreased from the 2,207 notices issued in 2014/15.
  • The number of tenants that abandoned their property in 2015/16 was 35. A decrease from the 56 recorded in 2014/15. Changes to our procedures mean that we have much earlier contact with tenants who are struggling to manage their tenancies.
  • 132 repossessions were carried out in 2015/16 for rent arrears. This is a decrease from 2014/15 where 208 properties were repossessed for rent arrears. However it must be remembered that eviction action is our last resort, and we will have attempted all actions before we proceed with repossession.  

In 2015/16 we collected £170,903 of our Former Tenant's arrears which is an increase of 10.1% from the £155,226 collected in 2014/15.

The average weekly rent charged by Aberdeen City Council rose from £76.01 in 2014/15 to £78.87 in 2015/16. The total amount of rent due for 2015/16 was £82,097,791.15 


Tenants made use of a variety of options to make rent payments to Aberdeen City Council in 2015/16:

  • 77727 Direct Debits Transactions
  • 79752 Post Office/Pay Point Transactions  
  • 47492 Standing Orders Transactions 
  • 44391 Cash/Cheque Transactions 
  • 20881 Online Payments Transactions   
  • 28566 Other Transactions e.g. Salary Sacrifice, DWP Payments etc.

Further information on paying your rent and our new rent setting policy can be found at About Your Rent


Aberdeen City Council recognises the impact the economic downturn and Welfare Reform is having on our customers and as such we have made improvements to help sustain tenancies:

  • We have increased the promotion and availability of our downsizing scheme.
  • We have extended the direct debit scheme to accept payments on any day.
  • We have introduced a self-serve scheme, which allows tenants to view their own statement of account.
  • The Debt Advice team now receive weekly reports on tenants who have been sent court action letters. The aim is to help these tenants before they reach court.
  • Tenants are briefed quarterly on budgetary and performance management issues and have access to an increasing amount of information on how much we collect, spend, perform and how this impacts on rent setting projections for the next few years. For the Charter, tenants groups will be able to see information on how we perform against other local authorities and gives them a more informed view of what constitutes value for money.
  • New payment kiosks were installed in Marischal College and we plan to extend this to offices at Mastrick and Tillydrone.

We have increased our partnership working with other Council services including social work and homeless.

More Information:

View our tenantís magazine on the Newsbite page: Newsbite Magazine

For information on the Scottish Social Housing Charter visit:
Scottish Social Housing Charter: Scottish Social Housing Charter
Scottish Housing Regulator: Scottish Housing Regulator

Back to the Housing Performance home page.