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House Rents

When you should pay your Rent

You should be aware that your rent is payable in advance and failure to pay could result in Court action.  You may lose your home as a result.

How much you should pay

Your tenancy agreement tells you the exact amount of rent and any other charges that you should pay. 

If there is any increase in your rent, we will tell you by sending you a rent increase letter (which we issue each February).

How you can pay your Rent

Aberdeen City Council offers a wide range of rent payment services in addition to the traditional cash and cheque payments.

  • Aberdeen City Council Website – Pay securely using the Online Payment Facility. Payment can be made by either debit card or credit card.
  • Direct Debit – a monthly amount collected from your bank account on either the first, second or third Monday of each month.  No need to queue to make payments.
  • Automated Telephone Payment – telephone 08456 080 920 and follow the step by step instructions.   You will need a copy of your payment reference number and any credit/debit card details.  Follow the instructions and press option 2 for House Rent.  A touch tone telephone is required to use this service
  • In person at Woodside Access Point, Kincorth Customer Access Point and Mastrick Access Point.
  • Standing Order – a weekly or monthly amount paid from your bank account on a date suitable to your finances but within each rental period.
  • Post Office Payment Card – payment can be made by using the bar code on your rent card at any Post Office or outlet displaying the Paypoint logo.   There are over 100 locations in Aberdeen City.

Help Aberdeen City Council reduce costs by paying electronically.  For any further details please telephone 01224 522330, 522309 or 522376.

Problems paying Rent

If you are experiencing financial problems you should contact your local area housing office immediately where trained staff can help you make a repayment arrangement to avoid the build up of arrears.   They can also provide benefits advice, including eligibility for Housing Benefit and access to welfare benefits such as Income Support and Incapacity Benefit.

Arrears

Should you have any worries or concerns with any Rent Arrears, you are encouraged to contact your local Rent Management Office for Rent Arrears, Former Tenancy Arrears and Legal Expenses enquiries.

For Council Tax, Community Charge and Housing Benefit overpayment enquiries telephone the Customer Contact Section on 08456 080921.

You will be dealt with in the strictest confidence, and in a friendly helpful manner.   Where possible a mutually acceptable payment agreement to repay any balance will be discussed and arranged.

There are a number of other agencies which can also help you.  They will listen to your difficulties and if necessary liaise directly with the Council on your behalf to attempt to reach a solution.

There is no charge for providing this service.  The Council is happy to deal with these agencies.

Can I get help paying my Rent?

If you have a low income and/or receive certain Benefits you may qualify for Housing Benefit.   This is a scheme to help people who cannot afford to pay all, or a proportion of, their rent.  It is open to anyone to apply whether they are older people, disabled or even those in work with a low income.

Benefit is worked out by comparing your income and your family circumstances with your rent, and if you qualify for help, your rent is reduced.  If you have savings you could still qualify for Benefit.

Application forms are available from Council offices.  If you think you might qualify, get a form straight away, you have nothing to lose by applying.  Do not delay as Housing Benefit cannot normally be backdated.

Further advice and assistance is available from the Council's Benefit staff.

Other Welfare Benefits

Details about other benefits such as Family Credit or Disability Benefit are available from the Department for Work and Pensions or advice agencies.  These offices can also give free advice about a wide range of money matters and budgeting.

Council Offices

Rent

Benefits Advice

Council Tax and Benefits

  • Marischal College, Aberdeen City Council Customer Service Centre, Broad Street, Aberdeen, AB10 1AB.

E-mail addresses

Other Agencies 

Contacts

  • Income Management
    Business Hub 16
    3rd Floor West
    Marischal College
    Broad Street
    Aberdeen
    AB10 1AX
    Phone: 01224 522309

Frequently Asked Questions