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Council Tax and Housing Benefit Appointments


Do you need to talk about Council Tax or Housing Benefits? If you're short on time or have a busy schedule, you might want to consider booking an appointment. Our customer Service Advisors will be happy to see you on your time at our Customer Service Centre in the heart of Aberdeen.

Give us a call on 03000 200 292 (lines are open Monday to Friday from 8am - 6pm) to talk to one of our advisors and book an appointment in Marischal College at a time that suits you.

Once you have booked your appointment if you need to cancel or rearrange, please call the number above to let us know.

When you arrive for your appointment head over to the right as you enter Marischal College and introduce yourself to our floorwalkers. They'll check you into your appointment and show you where to wait for your advisor to meet you. Appointments are available for bookings of twenty minutes up to an hour, allowing us to give you the time and care you need.

Contact us online

Write to us

  • Revenues and Benefits
    Corporate Governance
    Business Hub 16
    Third Floor West, Marischal College
    Broad Street
    Aberdeen, AB10 1AB
    Fax: 01224 346700

Telephone us

  • 03000 200 292 (lines are open Monday to Friday 8am to 6pm)


Visit us in person

Further information 

Council Tax decisions

If you are not satisfied with a Council Tax decision you should put your grievance in writing marked Appeal, to the Council Tax office.  We will look at your grievance and let you know our decision as soon as we can.

If you are not satisfied with our response you can appeal to the Valuation Appeals Committee who are an independent body set up to listen to Council Tax appeals.

You may represent yourself at your appeal or you may choose to use a representative, a representative can be a Lawyer or anyone else.

You or your representative must sign your appeal and it must contain the following information:

  • Your name, address and the date.
  • The address of the property (if different).
  • The reference number shown on your Council Tax bill and the date of issue.
  • Your reasons for appealing and any proof that supports your appeal.
  • If a representative signs for you, they must also include their name and address. 

You may appeal the following:

  • Liability
  • Discounts
  • Exemptions
  • Calculations on the amount of tax (other than Council Tax Benefit/Reduction decisions)
  • Penalties

To appeal send your written appeal within 4 months of the date on which your grievance was first raised with the Council Tax office to:

  • Wayne Connell
    Revenues and Benefits Manager
    Revenues and Benefits
    Corporate Governance
    Business Hub 16
    Third Floor West, Marischal College
    Broad Street
    Aberdeen, AB10 1AB

You must continue to pay the amount shown on your bill until you receive the outcome of your appeal or review.


Data Protection

We may use the information you provide and also the information we collect for Council Tax purposes to help us deliver other council services, if this would make those services more efficient or more effective. We may check the information you provide, or that another organisation provides about you, with other information we hold. We may also give information about you to, or receive it from, other council services or organisations to check the details we hold are accurate, to prevent or detect crime, to protect public funds or for any other legitimate purpose, all as allowed by law. These other organisations can include government departments, other local authorities and private companies. We will not, however, release information about you to anyone outside our own organisation unless the law allows it, and we will always use your personal information in line with the Data Protection Act 1998.

A list of Council Services which make use of information collected on Council Tax forms are:

  • Housing Issues eg Housing Repairs, Landlord Registration Scheme
  • Housing Benefits
  • Educational Benefits
  • Free School Meals
  • Accord Card Eligibility
  • Entitlement to Right to Buy your Council House
  • Parking Issues e.g. Penalty Charge Notices, Bus Lane Charge Notices

This authority is required by law to protect the public funds it administers. It may share information provided to it with other bodies responsible for auditing or administering public funds, in order to prevent and detect fraud.

On behalf of the Auditor General for Scotland, Audit Scotland appoints the auditor to audit the accounts of this authority. It is also responsible for carrying out data matching exercises.

Data matching involves comparing computer records held by one body against other computer records held by the same or another body to see how far they match. This is usually personal information.

Computerised data matching allows potentially fraudulent claims and payments to be identified but the inclusion of personal data within a data matching exercise does not mean that any specific individual is under suspicion.

Where a match is found it indicates that there may be an inconsistency that requires further investigation. No assumption can be made as to whether there is fraud, error or other explanation until an investigation is carried out. The exercise can also help bodies to ensure that their records are up to date.

Audit Scotland currently requires us to participate in a data matching exercise to assist in the prevention and detection of fraud. We are required to provide particular sets of data to Audit Scotland for matching for each exercise, and these are set out in Audit Scotland's instructions, which can be found at:

The use of data by Audit Scotland in a data matching exercise is carried out with statutory authority, normally under its powers in Part 2A of the Public Finance and Accountability (Scotland) Act 2000. It does not require the consent of the individuals concerned under the Data Protection Act 1998.

Data matching by Audit Scotland is subject to a Code of Practice. This may also be found at:

For further information on Audit Scotland's legal powers and the reasons why it matches particular information, see the full text privacy notice at: or contact Revenues and Benefits, Business Hub 16, Aberdeen City Council, Marischal College, Broad Street, Aberdeen, AB10 1AB.

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