Paying Council Tax
Your Council Tax bill shows the current method of payment, the amount of each instalment and the due date by which payment must reach us.
Each year payment of Council Tax is required to be made over 10 monthly instalments, starting in April and finishing the following January.
Payments are due on or before the 1st of each month, unless you pay by Direct Debit which is due on either the 5th, 15th, 20th, or 28th of each month.
Alternatively, you can pay in full for the year in a lump sum on or before 1st April.
- Pay your Council Tax online: access our secure online payment service.
This is by far the easiest method of payment. Signing up for Direct Debit could not be easier. All you need to do is:
- Register for Council Tax and Housing Benefits - Self Service Point and set it up online.
- Phone us on 03000 200 292 and we will record your details without the need to complete any paperwork.
- Download a Direct Debit Instruction.
There are 4 payment dates to choose from - 5th, 15th, 20th, and 28th of the month. We will send you confirmation of the agreed payment date and amounts.
58% of Aberdeen's citizens pay their Council Tax by Direct Debit, which means that they benefit from:
- No cheques to write
- No payments to post
- No more wasted time queuing to pay
Aberdeen City Council provides a guarantee of full security and makes no charge for this service.
Call 03000 200 292 where you can make payments for a range of Council Services.
Contact us on 03000 200 292 (lines are open Monday - Friday 8am to 6pm) and we will send you a mandate to complete and send to your bank.
Please note that for all bills issued on or after 1 April 2017 Standing Order mandates will no longer be issued. After this time you will need to contact your bank or building society directly to update the instalment amounts as detailed on that bill.
Cash / Cheque / Credit and Debit Card
You can pay by cash / cheque or electronic payment at the following locations:
- Marischal College Customer Service Centre (Payments at this location are made by payment kiosk)
- Mastrick Access Point
- Woodside Access Point
- Kincorth Customer Access Point
- Any Post Office (Please allow 5 working days for payment to be credited to your account)
- Anywhere you see the Paypoint sign. (Please allow 5 working days for payment to be credited to your account). Find your nearest Paypoint.
E-Billing and Self Service Facility
A Self Service Facility is available for all citizens who have Council Tax, Council Tax Reduction or Housing Benefit accounts. This provides citizens secure "round the clock" access to details held on their individual accounts.
The secure connection also allows you to set up Direct Debit payments for Council Tax or amend their details for existing Direct Debit payments (e.g. Change of Bank account details or collection date)
Once registered, you can help us to be environmentally friendly and save on paper by requesting an e-bill.
To request a pin number to be posted to you please see the Council Tax and Housing Benefits - Self Service Point page.
Issuing a Council Tax bill is the first step towards collecting the monies due to the Local Authority. The bill itemises the Council Tax charge (including Water and Waste Water charges), details any reductions, and advises how and when to pay the instalments due.
All instalments, unless paid by Direct Debit on 5th,15th, 20th or 28th of the month, are due for payment on or before the first of each month. If an instalment is not paid on or before its due date, the account is in arrears.
- Find out more information from the Council Tax Arrears page.
How is the cost of my Council Tax worked out?
The normal council tax bill is based on 50 per cent property element and 25 per cent each for two (or more) people in residence.
Your Council Tax bill is based on a banding determined by an Assessor working for Grampian Valuation Joint Board.
If you have an enquiry or wish to appeal against the valuation banding shown on your bill please contact:
- Grampian Valuation Joint Board
Aberdeen, AB16 5GE.
Tel.:01224 66 43 60
If you have any questions, please do not hesitate to Contact Us.
We may use the information you provide and also the information we collect for Council Tax purposes to help us deliver other council services, if this would make those services more efficient or more effective. We may check the information you provide, or that another organisation provides about you, with other information we hold. We may also give information about you to, or receive it from, other council services or organisations to check the details we hold are accurate, to prevent or detect crime, to protect public funds or for any other legitimate purpose, all as allowed by law. These other organisations can include government departments, other local authorities and private companies. We will not, however, release information about you to anyone outside our own organisation unless the law allows it, and we will always use your personal information in line with the Data Protection Act 1998.
A list of Council Services which make use of information collected on Council Tax forms are:
- Housing Issues eg Housing Repairs, Landlord Registration Scheme
- Housing Benefits
- Educational Benefits
- Free School Meals
- Accord Card Eligibility
- Entitlement to Right to Buy your Council House
- Parking Issues e.g. Penalty Charge Notices, Bus Lane Charge Notices
This authority is required by law to protect the public funds it administers. It may share information provided to it with other bodies responsible for auditing or administering public funds, in order to prevent and detect fraud.
On behalf of the Auditor General for Scotland, Audit Scotland appoints the auditor to audit the accounts of this authority. It is also responsible for carrying out data matching exercises.
Data matching involves comparing computer records held by one body against other computer records held by the same or another body to see how far they match. This is usually personal information.
Computerised data matching allows potentially fraudulent claims and payments to be identified but the inclusion of personal data within a data matching exercise does not mean that any specific individual is under suspicion.
Where a match is found it indicates that there may be an inconsistency that requires further investigation. No assumption can be made as to whether there is fraud, error or other explanation until an investigation is carried out. The exercise can also help bodies to ensure that their records are up to date.
Audit Scotland currently requires us to participate in a data matching exercise to assist in the prevention and detection of fraud. We are required to provide particular sets of data to Audit Scotland for matching for each exercise, and these are set out in Audit Scotland's instructions, which can be found at:
The use of data by Audit Scotland in a data matching exercise is carried out with statutory authority, normally under its powers in Part 2A of the Public Finance and Accountability (Scotland) Act 2000. It does not require the consent of the individuals concerned under the Data Protection Act 1998.
Data matching by Audit Scotland is subject to a Code of Practice. This may also be found at:
For further information on Audit Scotland's legal powers and the reasons why it matches particular information, see the full text privacy notice at: http://www.audit-scotland.gov.uk/our-work/national-fraud-initiative or contact Revenues and Benefits, Business Hub 16, Aberdeen City Council, Marischal College, Broad Street, Aberdeen, AB10 1AB.
Back to the Council Tax, Housing Benefits and Council Tax Reduction home page.