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Council Tax Reduction and Housing Benefit

To qualify for Council Tax Reduction and/or Housing Benefit, you must be:

  • On low income, whether benefits or low paid work
  • you (and your partner) don't have more than 16,000 capital or savings, unless you are getting Pension Credit(Guarantee Credit)

They are 'means tested' Benefits - different awards will be granted depending on your personal circumstances.

We will need to see evidence of all of your income and savings in order to complete the calculation. Other adults resident in the property are expected to contribute towards the Rent or Council Tax bill, therefore your Benefit/Reduction may be reduced in order to accommodate this.

  • Note: Council Tax Reduction is not awarded against Water and Sewerage (Waste Water) elements of the charge - so even if you are entitled to maximum reduction , there will still be an amount to pay.

Benefits Calculator

The Turn 2 Us website offers help for you if you are unemployed and looking for work, on a low income, retired, bringing up children, ill, have a disability or care for someone. They have a Benefits Calculator to work out how much you could claim.

How to apply for Council Tax Reduction and Housing Benefit

Download copies of the relevant form/s from the links below:

Report your Change of circumstances using the link below:

Council Tax Reduction and Housing Benefit Backdating

It may be possible to backdate your claim for Housing Benefit or application for Council Tax Reduction and pay it from an earlier date if you have good reason for not claiming or applying on time. Please see the Council Tax Reduction and Housing Benefit Backdating page for more information.

Information we require you to provide

If you are the claimant and payments are being made direct to you:

  1. Your Housing Benefit Reference number
  2. Your Creditor reference (this can be found on the cheque under reference number)
  3. Your National Insurance number (this is for verification only)
  4. Your bank sort code and account number


Please note that if you hold a Post Office Card Account into which your State Benefits are paid, these accounts do not accept BACS payments of Housing Benefit so details of an alternative bank/building society account should be provided.

If you do not have a bank/building society account, please contact the above telephone number or any of the offices below.

If you are the landlord and receiving direct payments of Housing Benefit:

  1. Your Creditor reference number (this can be found on the cheque under reference number or on the landlord payment schedule)
  2. Your tenants Housing Benefit Reference number (this can be found on the landlord payment schedule)
  3. Your bank sort code and account number

Housing Benefit Overpayments

Council Tax and Housing Benefit Fraud

The team of professionally trained investigators are empowered to obtain information from financial institutions such as credit card companies and banks as well as Government Departments and other Local Authorities.  Information can also be sourced from employers, utility companies and Internet providers to name a few.  It is an offence if a data holder refuses to supply information or if they obstruct an authorised investigator in the course of their duties:

Local Housing Allowance

Private Housing Benefit Payment

Payments of Private Housing Benefit are usually made by bank transfer (BACS).  This is our preferred method of payment as it is both fast and secure because payments are made via transfer directly into your bank/building society account.

If you would like to have your Housing Benefit paid by BACS we will accept your bank details over the telephone. Please call our Customer Contact section on 03000 200 292 (lines are open Monday to Friday 8am to 6pm ) to arrange for your Housing Benefit to be paid by this method.

 Discretionary Housing Payment

Housing Benefit

If, on receiving notification of Housing Benefit entitlement, you feel that you want to know more about the decision or if you think it is wrong, you should get in touch with the Benefits Section within one month of being notified or we may not be able to consider any dispute. You can either:

  • ask for an explanation
  • ask us to reconsider the decision about your  Housing Benefit. This must be in writing and within one month of the date of the decision.
  • appeal, in writing, against a decision about  your Benefit (this appeal must be made within one month of the date of the decision. )

You may wish to phone us first for a verbal explanation.

Council Tax Reduction

If, on receiving notification of Council Tax Reduction, you feel that you want to know more about the decision or if you think it is wrong, you must get in touch with the Appeals Section within  2 months of the date of the decision about which you are dissatisfied.
You can:

  • Ask for an explanation; or
  • Ask us to review the decision. This must be done in writing and received by the authority within 2 months of the decision about  which you are aggrieved.

If after receiving a review decision from the local authority, you remain dissatisfied you can then seek an independent ruling from the Council Tax Reduction Review panel.

A further review by the Council Tax Reduction Review panel can only be requested after we have carried out an internal review.

The only exception to this is where you do not receive a written response to your initial review, within 2 months of the date of receipt. If this happens, you, or your representative can request an independent ruling from the Council Tax Reduction Review Panel.

An application for further review should be made directly to the Council Tax Reduction Review Panel using the application form which can be found on their CTRRP Website. This should then be returned directly to the panel at :

Council Tax Reduction Review Panel

Europa Building

450 Argyle Street


G2 8LH

Further information on how to see a review is available via the CTRRP Website or by telephoning

0141 302 5840


The information provided to, and collected by, the Council for the administration of Council Tax Reduction and Housing Benefit may be used for the delivery of Council Services, where to do so is considered to be likely to enhance the efficiency and/ effectiveness with services are delivered.

The Council may check information that you provide, or that another organisation provides about you, with other information it holds. It may also get information about you from other organisations, or give information to them to check that the information is accurate, to prevent or detect crime, or to protect public funds , as allowed by law. These other organisations could include government departments, other local authorities or private companies.

The Council will not release information about you to anyone outside the Council unless the law allows it to. It will use your information in line with the Data Protection Act 1998.

A list of Council Services which make use of information collected on Council Tax forms are:

  • Housing Issues eg Housing Repairs, Landlord Registration Scheme
  • Housing Benefits
  • Educational Benefits
  • Free School Meals
  • Accord Card Eligibility
  • Entitlement to Right to Buy your Council House

If you have any further questions, please do not hesitate to  Contact Us

Back to the Council Tax and Benefits home page.