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Customer Feedback - Your Views and Suggestions

Listening To Your Customer Service Survey Feedback 

The following are examples of service improvements that have been implemented to date based on the comments left by our customers through the Customer Service Centre and Customer Contact Centre customer satisfaction surveys.

You Said...

We Listened...

Customers were unhappy with the length of the automated message at the beginning of their call.

We updated the automated message so that it was shorter.

Customer advised that the email communications they had received in relation to reporting a roads and street lighting issue via the Aberdeen City Council website contained conflicting information. We updated our systems to ensure only accurate information was provided and the incorrect reference numbers were removed.
Customers expressed dissatisfaction with the cost of telephoning the 0845 number for Housing Repairs. All of our 0845 and 01224 phone numbers have been replaced with 03000 numbers which resolves this issue.
Customers would like to make application for new parking permits online without the need to visit in person. Plans are in place to introduce online applications for all types of parking permits.
Customers requested that an email reminder be issued when their parking permit is due to expire. Plans are in place to issue email reminders to all parking permit holders 20 days prior to expiry (where an email address has been provided)


Return to the Customer Feedback - Your Views and Suggestions page.