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How long do I have to make a complaint?

You can make a complaint up to 6 months after the event happened, or 6 months after finding out that you have reason to complain – but no more than 12 months after the event itself.

In exceptional circumstances, we may accept a complaint after the time limit.

If you have a complaint about an issue that happened over 6 to 12 months ago, please tell us why you were unable to complain at the time.

We will consider your reasons and let you know if we can proceed with the complaint.

 

Return to the Corporate Complaints Procedure page.