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How to Make a Request for Information

If you can’t find what you’re looking for in our already published information, you can request it.

You can use our online request form or you can contact us by letter, email, or phone. Please see our Access to Information page for our contact details.

Advice and Assistance

Don’t worry if you’re unsure of how to make your request, or if you would like some assistance, you can talk it through with the Information Compliance team first, we’d be happy to help.

What to Include

You should give us your name and a contact address (email or postal).

Make your request as clear as possible. Focus on the information you really want to see - if your request is too broad, it may be refused because of the cost of responding to it.

If you need the information in a particular format, let us know. As far as is reasonably practical for us to do so, we will provide the information in the format you prefer.

What Happens Next?

We will acknowledge your request within 5 working days and will respond to your request within 20 working days.

If we're not sure what information you're looking for, we will contact you as soon as possible to clarify this with you.

If you are not satisfied with the response you receive, or the way in which your request has been handled, you can request a review.

Costs

Most requests are free but you might be asked to pay a small amount for photocopies or postage. Our standard charges section will give more information and we will tell you in advance if you have to pay anything.

Requests Through Social Media

Requests for information can be made in a number of ways, including email, letter, online forms, social media and external websites such as whatdotheyknow.com.

However, to make sure we fully comply with our duties under Section 1 of the Freedom of Information (Scotland) Act 2002 and so that you can exercise all your rights to review and appeal, we recommend that you contact us via email, post or by using our online form.

For further information, please see the Scottish Ministers Code of Practice, specifically sections 4.3.3 – Validity of requests submitted through social media (page 15) and 9.13 – Responding to requests via Twitter (page 38): http://www.gov.scot/Resource/0046/00465757.pdf

 

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