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Customer Service Standards

Are you aware of Aberdeen City Council's Customer Service Standards?

We are reviewing our Customer Service Standards to better reflect our commitments and our customers' needs.

Throughout September we are holding roadshows at various locations across Aberdeen. The roadshows provide an opportunity for you, our customers, to hear about the benefits of our re-design and to tell us what you think of the new standards.

Our new standards are not yet final, so anything you would like to comment on, see changed or added will be taken into consideration. We value our customer opinions and welcome everyone to join us at a convenient location to see what we've done and tell us what you think.

Customer Service Roadshows

14 September, Marischal College, 09.00 – 12.30

15 September, Tullos Primary School, 16.00 – 18.00

16 September, Kincorth Access Point, 09.00 – 12.30

16 September, Cults Academy, 16:00 – 18:00

17 September, Airyhall Library, 09.00 – 12.30

17 September, Tillydrone Library, 13:00 – 17:00

21 September, Woodside Access Point, 09.00 – 12.30

21 September, Tesco Bridge of Don, 13:00 – 17:00

22 September, Mastrick Access Point, 09.00 – 12.30

22 September, Bucksburn Academy, 16.00 – 18.00

We will also provide reminders on our social media pages.

If you cannot manage any of the dates, times or locations then you will be able to see the re-designed Customer Service Standards on this page from 14 – 25 September. Alongside the standards there will be a link to a  questionnaire, so we can gather your opinions on the work we've done.