Homelessness: help and advice
Introduction
Homelessness affects people from all walks of life. It includes those living temporarily with family or friends, those facing the prospect of losing their accommodation, or living somewhere that is insecure or unsafe. Homelessness is sub-standard living conditions that make a home uninhabitable. Those facing the risk of violence in the home are also considered homeless. Homelessness doesn't only mean being on the streets or sleeping rough.
The Council's Homelessness Service can help those experiencing or threatened with homelessness. Trained staff will arrange an interview, look for solutions and provide assistance. Local authorities have duties to those either homeless or potentially homeless. These are set out in law as defined by the Housing (Scotland) Act 1987 Part II, the Housing (Scotland) Act 2001, the Homelessness etc (Scotland) Act 2003 and the Homeless Persons (Unsuitable Accommodation) (Scotland) Order 2004. Together these are referred to as homeless legislation. Each authority must also take into account the Code of Guidance on Homelessness issued by the Scottish Government. The code gives examples of good practice in resolving homelessness. It can be downloaded on www.scotland.gov.uk or may be consulted at the Homelessness Section.
Aberdeen City Council’s Homelessness Section provides advice and information in accordance with Homepoint Standards.
It is important that anyone who is homeless or threatened with the prospect of losing their home contacts the Homelessness Section as soon as possible, so that timely intervention can begin. Those threatened with homelessness should not give up a tenancy without first seeking independent advice.
Where to find us
The Homelessness Section is located on the ground floor of St Nicholas House, Broad Street, Aberdeen. Enter through the Podium and follow the signs. Alternatively applicants can make contact by 'phone on 01224 522210, by fax on 01224 522297 or email: homeless@aberdeencity.gov.uk
The Homelessness Section is open Monday to Friday 8.30am to 4.45pm. Our Out of Hours Emergency Service operates from 4.45pm to 8.30am Monday to Friday. During weekends and public holidays we provide a 24 hours service.
The Out of Hours Helpline can be contacted on 01224 693350. A Standby Officer will get in touch with the caller, provide advice and assistance and arrange temporary accommodation as required.
Homeless emergency information is available in English, Arabic, Bengali, Cantonese, Polish and Russian. Telephone 01224 522210 if you require leaflets in any of the above languages.
