New self-service council tax and benefits facility launched
01/09/08
A new self-service facility has been launched for all Aberdeen residents who have council tax, council tax benefit, or housing benefit accounts with the city council.
The facility will provide secure, round-the-clock access to details held on individual accounts. These facilities will be available through the council website, at www.aberdeencity.gov.uk/counciltax
Services available to all:
Council tax band search
Citizens will be able to search for and view the council tax band for any property within the Aberdeen City area.
Direct debit over the web
Citizens will be able to set up direct debits for payment of council tax by simply submitting their bank details and their preferred payment date via a secure connection. Those who already pay their council tax by direct debit will be able to make changes to their details.
This includes changing bank account details and the direct debit collection date - Aberdeen City Council currently collects direct debits on the 5th,15th,20th or 28th of the month.
Services available to registered users only:
Citizens must register to obtain access to any confidential information. You can register by visiting the website at www.aberdeencity.gov.uk/counciltax; be emailing counciltax@aberdeencity.gov.uk; by calling the customer contact team on 08456 080921, or in person at any of the following offices: Crown House, 27-29 Crown Street; St Nicholas House (Upperkirkgate entrance); Tillydrone Office, Formartine Road; Mastrick Access Point, Spey Road; The Point;
Culter Area Office, 102 North Deeside Road; Bucksburn Area Office, 23 Inverurie Road; Kincorth Access Point, Provost Watt Drive;
On registration, it will be necessary to provide a council tax account number, housing benefit claim number, or creditor ID (for landlords) to access data. Once this has been provided, a personal identification number (PIN) will be issued by post. This PIN will then allow individuals to access their own details.
The information available on the provision of a correct PIN is detailed below:
Council tax:
• Summary of individual council tax account(s);
• Details of discounts, exemptions or other reliefs in place;
• Details of any council tax benefit entitlement;
• Details of payments received;
• Details of bills issued;
• Details of your individual account and property;
• Details of any correspondence which has been issued.
Council Tax and/or Housing Benefit
• Summary of individual claim
• Details of benefit award
• Details of your next housing benefit payment
• Details of your last housing benefit payment
• Details of any invoices for overpayments of benefit
• Details of your claim
• Details of your household as given on your claim form
• Details of how your benefit was calculated
• Details of any correspondence which has been issued
Features available to landlords:
• A list of claims where benefit is paid directly to the landlord;
• A summary of any specific claim;
• Details on any housing benefit award;
• Details of the next housing benefit payment on any relevant claim;
• Details of the last housing benefit payment on any relevant claim;
• Details of any invoices for overpayments of benefit;
• An aggregated list showing all payments to the landlord in question;
• An aggregated list showing all invoices for overpayments of benefit to the landlord;
None of these facilities would allow any landlord to have access to confidential, personal details relating to any of their tenants.
If you have any queries regarding this, or any other news story, please contact Aberdeen City Council on: 01224 522000.
