iKiosks

iKiosks are a digital Network which utilise touch screens to provide access for Citizen and others to interact and transact. The outdoor iKiosk units are unique in Europe and represent stunning street furniture design, compliance to the Disability Discrimination Act together with practical information and innovative functions.

A previous successful Scottish Executive bid for accessible Public terminals providing transport and travel information developed into a wider scope of public information covering Council and strategic partner services. None the less working, with Traveline Scotland and Transport Scotland (Scottish Executive’s new transport authority in Scotland), a first class journey planner will be available and later a Voice Over call will integrate with their contact centre. Grampian Police are also now re-thinking the use of this new technology for their emergency and non-emergency calls.

The iKiosk strategy aligns with Aberdeen Council’s Customer Access Point (CAP) Programme extending the principle of choice, ease and convenience for citizens and customers to access services when, where and how they wish.

This strategy encompasses the 'New Media' strategy of the Scottish Executive as laid out in Open Scotland Information Age Framework (OSIAF) statements.  This was endorsed by Scottish Local Authorities COSLA & SOLACE and had signatories from all Scottish Chief  Executives.

All four city centre locations are:

• School Hill (Next to Aberdeen Art Gallery)
• St Nicolas Concourse
• Castlegate
• Music Hall and;
• Two indoor locations: Aberdeen Royal Infirmary and The Robert Gordon University’s new Sports Complex

The iKiosk design, as standard, also provides a WiFi opportunity and maps around the City.  This allows citizens, tourists, Council and partner employees to access information, interact and transact utilising mobile hand-held devices.

Development of the iKiosk Network is a demonstration of the philosophy of the eGovernment Programme where not only can the citizen exercise the opportunity for 'self-service', but also the efficiency release to Council is realisable in terms of time-management and budget-savings without diluting the quality of the service.

Contact

• Customer Relations Management
  Bruce Reid
  email: bruce@accordaberdeen.co.uk