How can we help you...

Content Related Links


Marischal College Customer Service Centre

Marischal College Customer Service Centre The Customer Service Centre - based in the main entrance to Marischal College on Broad Street - aims to provide the public with friendly and easy access to a wide range of Council services and information.

As well as the range of services previously provided by The Point.

Opening Hours

  • Monday to Friday: 8:30am - 5:00pm
  • Saturday - Closed
  • Sunday - Closed

During these hours, our team of Customer Service Advisers and Service Specialists are available to assist you. You are also able to access Council services online.

Christmas and New Year Opening Hours

  • We will close at 5:00pm on 24th December until 8:30am Monday 5th January.
  • The registrars will open from 9:00am - 12:00pm on Sat 27th December and Sat 3rd January.
  • The Customer Service Centre will be open from 9:00am untill 4:00pm on the 29th and 30th December. This will be to accomodate Scottish Welfare Applications only.
  • The Customer Contact Centre will only be open to take emergency calls on the 24th/25th/31st December and 1st/2nd January.

Contact details

  • Marischal College Customer Service Centre
    Ground Floor
    Marischal College
    Broad Street
    Aberdeen
    AB10 1AB
    Email: csc@aberdeencity.gov.uk

Contact us by phone

The Customer Contact Centre is available Monday to Friday from 8:00am - 6:00pm to answer your enquiries regarding

Council Tax / Housing Benefit

  • 01224 21 92 83

       or

  • 08456 08 09 21

Environmental Services (including Grounds, Roads, Trees & Street lighting)

  • 01224 21 92 82

       or

  • 08456 08 09 19

Housing repairs

  • 01224 21 92 82

       or

  • 08456 08 09 29

Parking Permit Enquiries

  • 01224 21 92 84

Back to the Customer Access Points home page.