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Police warn Aberdeen residents about telephone bank fraud

17/02/14

Police Scotland is warning the public to be vigilant of telephone fraud following incidents in and around Aberdeen.

Residents have recently been targeted by fraudsters who telephone pretending to be from their bank and advising that their bank account has been compromised.

The resident is then encouraged to transfer their money to a 'safe account' provided by the fraudster.

The fraudster instructs the resident to hang up and call the number on the back of their bank card to ensure the caller is genuine, however, the fraudster keeps the telephone line open and 'answers' the call.

One couple in Aberdeen lost their life savings after a fraudster called claiming there had been suspicious activity on their account. This type of fraud is commonly known as 'vishing'.

Police Scotland Crime Reduction Officer Kev Marron said: "This is a particularly despicable crime that has affected some residents in the Grampian region. However, it is a UK-wide problem and the public need to be vigilant.

Constable Marron added: "Always double check numbers you're given to call back on or call through the main customer care number for the organisation and ask to be put through. If you decide to ring back and verify the call it is advisable to do so on a different phone line like another landline or your mobile.

"If this isn't possible leave at least five minutes between receiving the suspect call and making a new call.

"Some scammers keep the phone line open and will reconnect as soon as you dial a new number, continuing the scam by pretending to be a different person from the same organisation.

"Always be suspicious if someone reporting to be from your bank requests any of your bank or personal details.

"They should already have them. If in doubt, ask them to put a stop on your account and attend in person at your branch."