How can we help you...

New mobile technology aims to improve efficiency of Council building repairs

03/03/14

Mobile technology that aims to improve efficiency of Aberdeen City Council's building repairs service was showcased at a tenant engagement event today [Monday 03 March].

Councillor Neil Cooney & building services operations manager Kiemon Stewart show off the new technology to tenants Norma Groves & Leonora Montgomery. The event, held in the Council Chamber in the Town House, demonstrated to tenants how the specialist IT equipment will improve the service they receive by increasing productivity while saving money.

The Council's building repairs service introduced mobile technology several years ago, allowing repairs to be scheduled and completed without the tradesperson having to return to the depot between jobs.

This reduced downtime and improved efficiency, meaning additional repairs could be completed during the working day.

As a result, the Council now completes approximately 100,000 housing repairs and 20,000 non-housing jobs every year.

The existing technology used by the service has become progressively less economic and efficient and modern alternatives are now required. The new kit includes tablets, smart phones, handhelds and interactive boards.

Today's event showcased the new devices and allowed tenants to share their views on the repair service and hear what is being done to further enhance the service.

Aberdeen City Council Housing and Environment Convener Councillor Neil Cooney said: "The introduction of mobile devices some years ago vastly improved the speed and efficiency at which the building repairs team responds to jobs, but in order to continue to provide this first-class service we must move with the times.

"We have to ensure we have appropriate technology at our disposal co we can enhance the productivity, flexibility and efficiency of this vital service.

"This new technology would allow for swift communication between the Council's Customer Contact Centre and the tradesperson, meaning in most cases a job can be assigned and scheduled almost immediately.

"Scheduling work this way not only removes unnecessary administrative work it also reduces pressure on the trades people who are sent jobs close by, which in turn cuts down on travel costs." the Council Chamber was full with tenants interested in the new technology.

Aberdeen City Council Operations Manager Kiemon Stewart added: "The mobile technology operated by building repairs has greatly improved the service provided to residents; however, it is becoming obsolete and no longer fit for purpose.

"Aberdeen City Council must adapt and explore the options now available in the digital age and our building repairs service is committed to introducing technology that will improve the performance and efficiency of the services we offer.

"We want to create a system where information is shared to all in real time and where our tenants receive a swifter and more efficient service as a result.

"We have kept tenants fully engaged throughout this process and will continue to do so as we look to roll out this technology.

"Ultimately we want to deliver a service residents expect and deserve and their input has been vital throughout."