Festive cover arrangements for council services
19/12/08
The following list details the provisions Aberdeen City Council has in place over the festive break:Corporate Contact Centre
The Corporate Contact Centre will be open as normal on 24 December until 5pm and will close, and will be closed until 7.30am on Monday, 5 January 2009, with the following exceptions: Monday, 29 December from 7.30am – 5pm, and Friday, 30 December from 7.30am – 5pm.
For housing repairs – call 08456 080929
For environmental services, including roads and street lighting - call 08456 080919.
For emergencies only at all other times, call 01224 480281 for housing repairs and environmental services, or 01224 693350 for roads and street lighting.
Customer Access Points
Kincorth Customer Access Point will be open from 9am – 5pm on 22, 23, and 24 December. It will be closed on Christmas Day and Boxing Day, and will re-open on Saturday, 27 December, when a service will be provided between 9am and 1pm.
On 29 and 30 December it will be open from 9am - 5pm.
The facility will be closed on Hogmanay, New Year's Day, and 2 January.
The cash office at Mastrick Customer Access Point will closed at 3pm on Christmas Eve, while the rest of the office will remain open until 4pm.
The facility will re-open at 8.15am on Monday, 5 January.
The Point will close at 3.45pm on Christmas Eve. It will be open from 10.15am – 3.45pm on December 29 and 30, and from 10am -1pm on 3 January.
Health and care – social work services
All offices will be open as normal prior to Christmas Day. They will be closed on Christmas Day, Boxing Day, Hogmanay, New Year's Day, and 2 January.
A limited service will be provided on 29 and 30 December. All offices will operate as normal from Monday, 5 January.
All residential establishments will operate as usual during the holiday period. During office hours, the limited service provided on the days above will be available at the following establishments:
Exchequer House, Exchequer Row:
Criminal justice service01224 765000
Duty team01224 765220
Children and family teams01224 765000
Kirkgate House, St Nicholas Centre:
Homecare (customer care) 01224 264264
Community care teams 01224 264004
Hospital social work/care management teams:
Aberdeen Royal Infirmary/
Horizons Rehabilitation Centre 01224 554383
Royal Aberdeen Children's Hospital
and Maternity Hospital 01224 552994/552613
Cornhill Hospital/Mental Health and MHO
Service 01224 557781
Woodend Hospital 01224 556401
City Hospital (CLDT) 01224 558340
Occupational Therapy Dept (Links Resource
Centre) 01224 558333
Rapid Response Team (Links Resource
Centre) 01224 558324
Child Protection Unit, Bucksburn 01224 306879
At times outwith the above, the social work out of hours team will provide an emergency service. It will be available from 4pm on Christmas Eve, until 8.30am on Monday, 5 January. The number is 01224 693936.
Cremations and burials
24 December: Normal working arrangements.
25 December: No interments or cremations. Telephone bookings for cremations will be taken between 11am and 3pm, but not for burials.
26 December: No interments or cremations. Telephone bookings as above.
27 December: As above.
28 December: As above.
29 December: Normal working arrangements.
30 December: Normal working arrangements.
31 December: Telephone bookings for burials will be taken between 9am and noon. Burials will be conducted at 9am, 10am, and 11am. Telephone bookings for cremations will be taken between 11am and 3pm. Normal working arrangements at the crematorium.
1 January: No interments or cremations. Telephone bookings for cremations will be taken between 11am and 3pm.
2 January: As above.
3 January: As above.
4 January: As above.
Bin collections
Christmas Day and New Year's Day fall on a Thursday this year, so Aberdeen City Council's waste team intends to provide alternative collections for those whose bins would normally be emptied on those days.
Provided that enough staff volunteer to work during the holiday period, the alternative collections days will be Saturday, 27 December and Saturday, 3 January.
The garden waste collection service is to end for the season at the end of December and will resume in early spring.
The final brown bin collection dates are at the end of December. Dates vary across the city, but the Waste Aware calendars issued to households state the final date for each area. Alternatively, call the Waste Line on 08456 080919 for further information about your final collection dates.
Collection times may vary from the usual over the festive period, so residents should ensure their bins are out by 7.30am on collection days.
Visit www.aberdeencity.gov.uk/wasteawarexmas for further information or call 08456 080919.
Libraries
All branch libraries will close at 5pm on 22 and 23 December. The Central Library, including Information Services, will close at 7pm.
All libraries will close at 5pm on Christmas Eve, and will remain closed until Saturday, 27, when they will be open as normal.
All branch libraries will close at 5pm on Monday, 29 December. The Central Library, including Information Services will close at 7pm that day.
On December 30, all libraries will close at 5pm and remain closed until Saturday, 3 January, when they will be open as usual.
Galleries and museums
Aberdeen Art Gallery, the Maritime Museum, and Provost Skene's House will be closed on Christmas Day and Boxing Day, and from 29 December until 2 January, inclusive. They will be open as normal on 27 and 28 December.
Normal opening hours will resume on 3 January.
Environmental health
On Saturdays, Sundays and public holidays, matters of concern can be reported by calling 01224 523737 and leaving a message on the answer machine. The duty environmental health officer will respond.
Family Information Service
The FIS telephone help desk will be closed on 23 December and will re-open on 5 January. Information about childcare, family support and pre-school education will be available on-line at www.aberdeencity.gov.uk/fis
If you have any queries regarding this, or any other news story, please contact Aberdeen City Council on: 08456 080910.
