Sports Facility Customer Satisfaction Survey

As part of our Commitment to Customer Care programme, we have devised a survey so you can provide us with feedback on our Sports Facilities throughout Aberdeen. The survey only takes a couple of minutes to complete.

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Sports Facilities Customer Satisfaction Survey 2007
* Indicates required information

Facility Name*
Part One: What is important to you? Please tell us how important each of the following is to you:
Staff and Information
1. Helpfulness of staff*	Extremely ImportantVery ImportantImportantNot very importantNot at all important
2. Knowledge of staff*	Extremely ImportantVery ImportantImportantNot very importantNot at all important
3. Staff presentation/attentiveness*	Extremely ImportantVery ImportantImportantNot very importantNot at all important
4. Information display/availability*	Extremely ImportantVery ImportantImportantNot very importantNot at all important
5. Feedback opportunities*	Extremely ImportantVery ImportantImportantNot very importantNot at all important
Facility Presentation
6. Cleanliness and re-supply of toilet/changing areas*	Extemely ImportantVery ImportantImportantNot very importantNot at all important
7. Physical accessibility*	Extremely ImportantVery ImportantImportantNot very importantNot at all important
8. Safety and security*	Extremely ImportantVery ImportantImportantNot very importantNot at all important
9. Quality of environmental factors (i.e. water/air temperature)*	Extremely ImportantVery ImportantImportantNot very importantNot at all important
10. Equipment operation(i.e. hairdryers/lockers)*	Extremely ImportantVery ImportantImportantNot very importantNot at all important
Programming
11. Programme information*	Extremely ImportantVery ImportantImportantNot very ImportantNot at all important
12. Convenience of session times*	Extremely ImportantVery ImportantImportantNot very importantNot at all important
13. Pricing/value for money*	Extremely ImportantVery ImportantImportantNot very importantNot at all important
14. Marketing incentives (i.e. 2 for 1 offers)*	Extremely ImportantVery ImportantImportantNot very importantNot at all important
15. Programme balance ( i.e. kids sessions/aqua aerobics)*	Extremely ImportantVery ImportantImportantNot very importantNot at all important
Part Two: How do you think we are doing? Please tell us how you think we are performing against the following:
Staff and Information
1. Helpfulness of staff*	ExcellentGoodAveragePoorVery Poor
2. Knowledge of staff*	ExcellentGoodAveragePoorVery Poor
3. Staff presentation/attentiveness*	ExcellentGoodAveragePoorVery Poor
4. Information display/availability*	ExcellentGoodAveragePoorVery Poor
5. Feedback opportunities*	ExcellentGoodAveragePoorVery Poor
Facility Presentation
6. Cleanliness & re-supply of toilet/changing areas*	ExcellentGoodAveragePoorVery Poor
7. Physical accessibility*	ExcellentGoodAveragePoorVery Poor
8. Safety and security*	ExcellentGoodAveragePoorVery Poor
9. Quality of environmental factors (i.e. water/air temperature)*	ExcellentGoodAveragePoorVery Poor
10. Equipment operation (i.e. hairdryers/lockers)*	ExcellentGoodAveragePoorVery Poor
Programming
11. Programme information*	ExcellentGoodAveragePoorVery Poor
12. Convenience of session times*	ExcellentGoodAveragePoorVery Poor
13. Pricing/value for money*	ExcellentGoodAveragePoorVery Poor
14. Marketing incentives (i.e. 2 for 1 offers)*	ExcellentGoodAveragePoorVery Poor
15. Programme balance (i.e. range of activities etc.)*	ExcellentGoodAveragePoorVery Poor
Additional Comments

Sports Facility Customer Satisfaction Survey

Part One: What is important to you?

Staff and Information

Facility Presentation

Programming

Part Two: How do you think we are doing?

Staff and Information

Facility Presentation

Programming