Access to Leisure FAQs
Access to Leisure FAQs
Q. How do I qualify for an Access to Leisure card?
A. You are eligible for an A2L card, if you live in Aberdeen and are either over the age of 60 or in receipt of a benefit that is under the scheme.
Q. What do I need to take with me to get a card?
A. For Aberdeen Address you need a current utility bill or bank statement. If you are over 60 then you can use your Driving Licence, Passport or Birth Certificate. if you qualify under the benefit scheme then you require a current letter of entitlement.
Q. What discounts are available under the A2L scheme?
A. You get FREE Swimming at all of our Swimming Pools during public sessions except The Beach Leisure Centre where it is half price.All activities are around half price the normal visiting rates and you also get discounts ACE club membership, Golf season pass and bowling membership.
Q. My child is 4, will they get an A2L card?
A. NO, all children under the age of 5 get free access into sports facilities anyway.
Q. On my Income Support Letter it states I receive Income Support. Our Child Tax Credit Letter has my wife's name on it and states 2 children. Do we all get cards?
A. Yes you will all get cards. As Income Support is under the scheme you will receive a card. The Income Support Letter states you have a wife and 2 children.(As the likes of Income Support, Working Tax Credit etc are all means means tested benefits, therefore if the wife was earning huge sums of money, the husband would not get Income Support in his name)
Q. I am in receipt of Child Tax Credit, would I be entitled to an A2L card?
A. No 9 out of 10 families receive Child Tax Credit this is not under the scheme. This is not dependant on Income. If you had another benefit i.e. Income Support and Child Tax Credit then you would be entitled to cards for yourself and any family members mentioned.
Q. Does every family member require a photo?
A. Yes, every family member requires a passport sized photo.
Q. My benefit money goes straight into my bank account; will you not accept my bank statement as proof of benefit?
A. No, as the bank statement does not detail enough Information. We ONLY accept a letter of proof of entitlement.We also DO NOT accept post office statements, benefit books or NHS exemption cards.
Q. I used to be on Income Support but now I have turned 60 I receive Pension Credit. I am entitled to a card for being over 60, but can I get a card for my wife still?
A. No unfortunately the entitlement of being over 60 is for the individual membership only. However, Pension Credit is being looked at being put onto the scheme.
Q. My son has a disability and receives DLA. He has got an A2L card but needs assistance when visiting the Centres. Are there any discounts available for the helper?
A.Yes, we have an Additional Assistance card. This entitles the standard cardholder to apply for one of these cards, so they have one person with them paying nothing when visiting the sites. As long as without this person, the individual could not participate in the activity.
