Corporate Complaints Procedure

Details

We, Aberdeen City Council, are committed to providing high-quality services, but we know that sometimes they may not meet your expectations. When this happens, we welcome the opportunity to put things right.

If we deal effectively with the complaints we receive, it will help us to improve our services.

What is a complaint?

A complaint is when someone does not think that we have performed a function or provided a service in line with our policies and practices.

Complaints are not the same as reporting faults, asking for a service or asking for information.

Faults can be reported on the Report It section of this website.

Types of complaint

Complaints about our practice
Complaints about our policies
Complaints about members of staff
Complaints about social work

Further Information

How we deal with complaints
Can you ask an independent body to investigate your complaint?
How to complain
How we will respond to a complaint and how long will it take
How we will carry out an investigation

Contact(s)